Animal Care Supervisor

Petco; Middletown (RI, CT); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player in pet care is seeking an Operations Leader to enhance the well-being of animals and improve guest experiences. In this dynamic role, you will lead a dedicated team, ensuring the health and care of various pets while driving sales and operational excellence. Your leadership will foster a collaborative environment where talent development is prioritized, and your business acumen will help implement effective strategies. If you are passionate about animal welfare and have a knack for management, this opportunity is perfect for you. Join a company that values purpose-driven work and contributes positively to the community.

Qualifications

• 1+ years of management experience in a retail or customer service environment.
• Strong communication and organizational skills are essential.

Responsibilities

• Drive sales and enhance guest experience in the Companion Animal Department.
• Lead and coach a high-performing team to meet operational targets.

Skills

Management Experience

Communication Skills

Organizational Skills

Problem-Solving Skills

Customer Service Excellence

Education

High School Diploma

Some College Preferred

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

Create a healthier, brighter future for pets, pet parents, and people!

If you want to make a real difference, create an exciting career path, feel welcome to be your whole self, and nurture your wellbeing, Petco is the place for you.

Our core values capture that spirit as we work to improve lives by doing what's right for pets, people, and our planet.

• We love all pets like our own
• We're the future of the pet industry
• We're here to improve lives
• We drive outstanding results together
• We're welcome as we are

Petco is a category-defining health and wellness company focused on improving the lives of pets, pet parents, and Petco partners. We are 29,000 strong and operate over 1,500 pet care centers across the U.S., Mexico, and Puerto Rico, including 250+ Vetco Total Care hospitals, hundreds of preventive care clinics, and eight distribution centers. We are committed to purpose-driven work, believing that what is good for pets, people, and the planet is good for Petco.

Position Overview

The Operations Leader - Animal Care promotes and ensures the efficient and effective operations of the Companion Animal Department. This role drives sales of aquatic pets, reptiles, birds, and small companion animals, and coaches Pet Care Center partners to support and enhance the guest experience and animal care. Responsibilities include training, developing, supporting operations scheduling, and leading a high-performing team to meet sales, gross margin, and animal and merchandise shrink targets. The role also involves managing all aspects of the Pet Care Center's business in line with Petco standards and safety procedures.

Position Responsibilities

• Utilize business acumen to analyze trends and implement improvement plans.
• Ensure the health and well-being of live animals according to Petco standards, including health checks and wellness documentation.
• Adhere to Veterinary Protocols for sick animals.
• Process transactions efficiently to enhance guest experience.
• Support guest interactions with product knowledge and selling strategies.
• Implement and execute Companion Animal Operations and Aquatics through training and coaching.
• Order live animals to optimize sales, margin, and inventory, and analyze inventory data for improvements.
• Maintain operational standards and complete animal-related maintenance tasks.
• Ensure high presentation standards in aquatics and companion animal areas.
• Partner with Merchandising to maintain proper stock levels.
• Handle and document all adoption animals properly.
• Use sales and margin reports to inform decisions.
• Lead, provide feedback, and coach partners to deliver quality service.
• Manage partner scheduling to meet in-stock and guest service goals during peak times.
• Apply talent management skills in recruiting, hiring, training, and succession planning.
• Provide excellent customer service and product recommendations.

Additional Responsibilities

• Model inspiring leadership and maintain a positive business climate.
• Promote safety policies and procedures.
• Foster a collaborative culture that encourages ideas and efficiency.
• Prioritize talent development and leadership growth.
• Represent Petco's brand positively through high standards and leadership.

Qualifications

• High school diploma or equivalent; some college preferred.
• At least 1 year of management experience; 2+ preferred.
• Valid driver's license.
• Proficiency in communication, organization, and computer skills (Outlook, Word, Excel, PowerPoint).
• Strong business, financial, analysis, and problem-solving skills.
• Ability to demonstrate guest service excellence and instruct others.

Supervisory Responsibilities

The Operations Leader supervises Operations Specialists and Senior Aquatics Specialists, supporting Pet Care Center operations and safety.

Work Environment

This role requires support during key hours, including weekends. Most tasks are indoors; some physical activity and travel may be involved, with safety precautions emphasized to prevent injury.

Contacts

This position involves ongoing contact with guests, partners, vendors, and other departments, including coordination of various Pet Care Center activities and events.

Equal Opportunity Employer

Petco is committed to equal employment opportunity regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, veteran status, or other protected categories.