Animal Care Supervisor

Petco; Pennsylvania; On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player seeks an Operations Leader for the Companion Animal Department. This role is pivotal in enhancing the guest experience and ensuring the well-being of various animals. You will coach and mentor a dedicated team, driving sales and operational excellence while adhering to safety standards. This position offers a chance to make a significant impact in a vibrant environment focused on pet care and customer satisfaction. If you're passionate about improving lives and fostering a collaborative culture, this opportunity is for you.

Qualifications

• High school diploma or equivalent required; some college preferred.
• Minimum 1 year management experience required; 2+ years preferred.

Responsibilities

• Ensure health and well-being of live animals following company standards.
• Lead, coach, and provide feedback to all partners for quality service.
• Recruit, hire, train, and develop staff, including succession planning.

Skills

Management

Guest Service

Communication

Problem Solving

Organizational Skills

Education

High School Diploma

Some College

Job description

Create a healthier, brighter future for pets, pet parents, and people!

If you want to make a real difference, create an exciting career path, feel welcome to be your whole self, and nurture your wellbeing, Petco is the place for you.

Our core values capture that spirit as we work to improve lives by doing what's right for pets, people, and our planet.

• We love all pets like our own
• We're the future of the pet industry
• We're here to improve lives
• We drive outstanding results together
• We're welcome as we are

Petco is a category-defining health and wellness company focused on improving the lives of pets, pet parents, and Petco partners. We are 29,000 strong and operate 1,500+ pet care centers in the U.S., Mexico, and Puerto Rico, including 250+ Vetco Total Care hospitals, hundreds of preventive care clinics, and eight distribution centers. We're committed to purpose-driven work, and strongly believe that what's good for pets, people, and our planet is good for Petco.

Position Overview

The Operations Leader - Animal Care promotes and ensures the efficient and effective operations of the Companion Animal Department and drives sales of aquatic pets, reptiles, birds, and small companion animals. This leader will coach and mentor all Pet Care Center partners in processes to support and enhance the guest experience and animal care. Responsibilities include training, developing, supporting scheduling, and leading a high-performing team to meet sales, gross margin, and animal and merchandise shrink targets, while managing all aspects of the Pet Care Center’s business according to Petco standards and safety procedures.

Position Responsibilities

• Use business acumen to analyze trends and implement improvement plans.
• Ensure the health and well-being of live animals following Petco standards, policies, and procedures.
• Adhere to Veterinary Protocols for all sick animals.
• Process transactions to create a positive guest experience.
• Support guest interactions and support the selling model.
• Implement and execute Companion Animal Operations and Aquatics through training and coaching.
• Order live animals to maximize sales, margin, and inventory, and analyze inventory data for improvements.
• Maintain operational standards and animal-related maintenance tasks.
• Achieve presentation standards in aquatics and companion animal areas.
• Partner with Merchandising to ensure proper stock levels.
• Handle and document all adoption animals properly.
• Understand and utilize sales and margin reports and data.
• Lead, coach, and provide feedback to all PCC partners to ensure quality service.
• Manage partner scheduling to meet goals during peak hours.
• Recruit, hire, train, and develop staff, including succession planning.
• Provide excellent service, sharing product knowledge and suggesting appropriate merchandise.

Additional Responsibilities

• Model inspiring leadership and motivate teams.
• Promote safety policies and procedures.
• Foster a collaborative, inclusive culture.
• Prioritize talent development and leadership growth.
• Represent Petco positively and lead with high standards.

Education and Experience

• High school diploma or equivalent required; some college preferred.
• Minimum 1 year management experience required; 2+ years preferred.
• Valid driver’s license required.
• Proficiency in communication, organization, and computer skills.
• Strong guest service, analysis, and problem-solving skills.

Supervisory Responsibilities

• Supervise Operations Specialists & Senior Aquatics Specialists.
• Support Pet Care Center operations as Leader on Duty.

Work Environment

This role requires support during key hours, including weekends, with indoor duties and occasional outdoor activities. Physical activities include bending, kneeling, lifting up to 50 pounds, and standing for long periods. Some travel may be required.

Contacts

This position involves continuous contact with guests, partners, vendors, and other departments, both in the field and at support centers.

Equal Opportunity Employer

Petco is an Equal Opportunity Employer. All qualified applicants will receive consideration regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, veteran status, or other protected class.