Animal Care Supervisor

Petco; Hackensack (NJ); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player in pet care is seeking an Operations Leader to enhance the guest experience and ensure the well-being of animals. This role involves coaching a dedicated team, managing operations, and driving sales in the Companion Animal Department. The ideal candidate will possess strong management and customer service skills, alongside a passion for animal care. Join a vibrant team that values collaboration and personal growth while making a positive impact on the lives of pets and their owners. This is an exciting opportunity to lead in a purpose-driven environment where your contributions truly matter.

Benefits

Employee Discounts

Health Insurance

401(k) Plan

Paid Time Off

Career Development Opportunities

Qualifications

• 1+ years of management experience in a retail or service environment.
• Strong analytical and problem-solving skills to drive business improvements.

Responsibilities

• Lead and coach a high-performing team to achieve sales goals.
• Ensure the health and well-being of live animals according to standards.
• Implement training and operational procedures for animal care.

Skills

Management Experience

Customer Service Skills

Communication Skills

Organizational Skills

Problem-Solving Skills

Education

High School Diploma

Some College Courses

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

Create a healthier, brighter future for pets, pet parents, and people!

If you want to make a real difference, create an exciting career path, feel welcome to be your whole self, and nurture your wellbeing, Petco is the place for you.

Our core values capture that spirit as we work to improve lives by doing what's right for pets, people, and our planet.

• We love all pets like our own
• We're the future of the pet industry
• We're here to improve lives
• We drive outstanding results together
• We're welcome as we are

Petco is a category-defining health and wellness company focused on improving the lives of pets, pet parents, and Petco partners. We are 29,000 strong and operate 1,500+ pet care centers in the U.S., Mexico, and Puerto Rico, including 250+ Vetco Total Care hospitals, hundreds of preventive care clinics, and eight distribution centers. We're focused on purpose-driven work, and strongly believe what's good for pets, people, and our planet is good for Petco.

Position Overview

The Operations Leader - Animal Care promotes and ensures the efficient and effective operations of the Companion Animal Department and drives the sales of aquatic pets, reptiles, birds, and small companion animals. The Operations Leader - Animal Care will coach and mentor all Pet Care Center partners in the processes to support and drive the guest experience and animal care. They are responsible for training, developing, supporting operations scheduling, and leading a high-performing team that delivers the department's sales goals, gross margin, and animal and merchandise shrink targets. They will also assist in managing all aspects of the Pet Care Center's business in accordance with Petco standards and safety procedures.

Position Responsibilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.

1. Utilize business acumen to measure, analyze, and diagnose business trends and to implement business improvement plans effectively.
2. Ensure the health and well-being of live animals by providing correct care according to Petco standards, policies, and procedures, including completing hourly animal health checks and wellness cards.
3. Adhere to Veterinary Protocol for all sick animals.
4. Process register transactions to create a great experience for each guest.
5. Support guest interactions with proficiency within our selling model.
6. Implement and execute Companion Animal Operations and Aquatics through training and coaching partners, including Animal Care, Aquatics, and Companion Animal Maintenance, Ordering, Regulatory Compliance, CAPI, HAHC, CAPC, and Vet Care/Relationships.
7. Order live animals efficiently to maximize sales, margin, and inventory; analyze department inventory management data and recommend improvements.
8. Maintain operational standards in the department.
9. Ensure all animal-related maintenance tasks are completed as outlined.
10. Achieve high presentation standards in aquatics and companion animal areas.
11. Partner with the Operations Leader - Merchandising to ensure proper stock levels and report on changes or overrides.
12. Handle and document all Adoption Animals properly.
13. Maintain knowledge of PCC Sales and Margin reports and data.
14. Lead, provide feedback, and coach PCC partners in delivering quality service and performing tasks.
15. Ensure proper partner scheduling to meet in-stock goals and guest service levels during peak hours.
16. Apply talent management skills in recruiting, hiring, training, scheduling, coaching, and succession planning.
17. Provide quick and courteous service to all guests, sharing product knowledge and suggesting appropriate merchandise using our selling strategy.

Other Essential Duties

• Model inspiring leadership and maintain a positive business climate.
• Promote safety by observing policies and procedures, prioritizing the safety of partners, guests, and pets.
• Foster a collaborative culture encouraging ideas and increasing efficiency.
• Prioritize talent development to ensure a strong talent bench and ongoing partner growth.
• Engage and be present, representing Petco's brand and leading with high standards in a fun environment.

Education and Experience

• High school diploma or equivalent required; some college courses preferred.
• At least 1 year of management experience required; 2 or more preferred.
• Must be licensed to operate a motor vehicle.
• Proficiency in communication, organizational, and computer skills (Outlook, Word, Excel, PowerPoint).
• Strong guest service, analysis, problem-solving, and people development skills.

Supervisory Responsibility

The Operations Leader supervises Operations Specialists & Senior Aquatics Specialists, supports Pet Care Center operations, and ensures safety and attendance processes are maintained.

Work Environment

This role requires support during key hours, including weekends. Most duties are indoors, with occasional physical tasks such as merchandise stocking and moving items up to 50 pounds. Some travel may be required.

Contacts

This position involves contact with the public, other departments, distribution and support centers, and external vendors for various operational needs.

Equal Opportunity Employer

Petco is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, veteran status, or other protected classifications.