Animal Care Supervisor

Petco; Baltimore (MD); On-site; USD 40,000 - 80,000; Full time

Job summary

Join a forward-thinking company dedicated to improving the lives of pets and their owners! As an Operations Leader in Animal Care, you will play a pivotal role in driving sales and ensuring the well-being of various companion animals. This exciting position involves coaching a dedicated team, maintaining high operational standards, and fostering a culture of collaboration and safety. With a commitment to purpose-driven work, you will help create a positive guest experience while making a real difference in the community. If you're passionate about animal care and leadership, this is the perfect opportunity for you!

Qualifications

• 1+ years of management experience in a retail or animal care environment.
• Proficiency in communication and organizational skills.

Responsibilities

• Lead and mentor a high-performing team to enhance guest experience.
• Ensure the health and well-being of live animals per company standards.
• Analyze business trends and implement improvement plans.

Skills

Management Skills

Communication Skills

Organizational Skills

Customer Service Skills

Business Analysis

Education

High School Diploma

Some College

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

Create a healthier, brighter future for pets, pet parents, and people!

If you want to make a real difference, create an exciting career path, feel welcome to be your whole self, and nurture your wellbeing, Petco is the place for you.

Our core values embody that spirit as we work to improve lives by doing what's right for pets, people, and our planet.

• We love all pets like our own
• We're the future of the pet industry
• We're here to improve lives
• We drive outstanding results together
• We're welcome as we are

Petco is a category-defining health and wellness company focused on improving the lives of pets, pet parents, and Petco partners. We are 29,000 strong and operate over 1,500 pet care centers across the U.S., Mexico, and Puerto Rico, including 250+ Vetco Total Care hospitals, hundreds of preventive care clinics, and eight distribution centers. We are committed to purpose-driven work, and believe that what's good for pets, people, and our planet is good for Petco.

Position Overview

The Operations Leader - Animal Care promotes and ensures the efficient and effective operation of the Companion Animal Department and drives sales of aquatic pets, reptiles, birds, and small companion animals. This role involves coaching and mentoring Pet Care Center partners to support and enhance the guest experience and animal care. The Operations Leader - Animal Care is responsible for training, developing, supporting scheduling, and leading a high-performing team to meet sales, gross margin, and animal and merchandise shrink targets. They also assist in managing all aspects of the Pet Care Center’s business in line with Petco standards and safety procedures.

Position Responsibilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made for qualified individuals with disabilities.

• Utilize business acumen to measure, analyze, and diagnose business trends and implement improvement plans.
• Ensure the health and well-being of live animals by providing proper care according to Petco standards, policies, and procedures, including health checks and wellness documentation.
• Adhere to Veterinary Protocols for all sick animals.
• Process transactions efficiently to create a positive guest experience.
• Support guest interactions with strong selling skills and product knowledge.
• Implement and execute Companion Animal Operations and Aquatics through training and coaching in areas such as Animal Care, Aquatics, Maintenance, Ordering, and Regulatory Compliance.
• Order live animals efficiently to maximize sales, margin, and inventory; analyze inventory data for improvements.
• Maintain operational standards in the department.
• Complete all animal-related maintenance tasks as per the Maintenance Task List.
• Maintain high presentation standards in aquatics and companion animal areas.
• Partner with Merchandising to ensure proper stock levels and achieve goals.
• Handle and document all Adoption Animals properly.
• Monitor PCC Sales and Margin reports and data.
• Lead, provide feedback, and coach PCC partners to deliver quality service and perform their tasks effectively.
• Ensure proper partner scheduling to meet in-stock and guest service goals during peak hours.
• Apply talent management skills in recruiting, hiring, training, scheduling, coaching, and succession planning.
• Provide quick and courteous service by determining guest needs, sharing product knowledge, and suggesting appropriate merchandise.

Additional Responsibilities

• Model inspiring leadership and sales behaviors, maintaining a positive business climate and motivating teams.
• Promote safety by adhering to policies and procedures to protect partners, guests, and pets.
• Foster a collaborative culture encouraging ideas that increase efficiency and improve guest satisfaction.
• Prioritize talent development to ensure a strong workforce capable of executing company plans and maintaining excellence.
• Engage with the team and represent Petco positively, leading with high standards in a fun work environment.

Education and Experience

• High school diploma or equivalent required; some college preferred.
• At least 1 year of management experience required; 2 or more preferred.
• Must hold a valid driver's license.
• Proficiency in communication, organizational, and computer skills (Outlook, Word, Excel, PowerPoint).
• Strong business, finance, analysis, and people development skills.
• Ability to demonstrate excellent guest service and instruct others effectively.

Supervisory Responsibility

The Operations Leader - Animal Care supervises Operations Specialists & Senior Aquatics Specialists and supports Pet Care Center operations as a Leader on Duty, ensuring safety, attendance, and adherence to policies.

Work Environment

This role requires support during key hours, including weekends. Most duties are indoors, with occasional physical tasks like stocking and moving merchandise (up to 50 pounds). Some travel may be required.

Contacts

This position involves ongoing contact with the public, other departments, distribution centers, and external vendors for various operational needs.

Equal Opportunity Employer

Petco Animal Supplies, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, veteran status, or other protected classifications.