Animal Care Supervisor

Petco; New York, Canandaigua (NY, NY); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player in pet care is seeking an Operations Leader for the Companion Animal Department. This role is vital for ensuring efficient operations and enhancing the guest experience through effective coaching and mentoring. The ideal candidate will possess strong management skills and a passion for animal care, driving sales while adhering to safety protocols. Join a purpose-driven team that values collaboration and strives to improve the lives of pets and their owners. If you are ready to make a meaningful impact in the pet industry, this opportunity is perfect for you.

Qualifications

• 1+ years of management experience required; strong leadership skills.
• Proficiency in communication and organizational skills essential.

Responsibilities

• Ensure health and well-being of live animals in accordance with standards.
• Lead and coach team members to enhance guest experience and sales.
• Analyze trends and implement business improvement plans.

Skills

Management Skills

Communication Skills

Organizational Skills

Guest Service Skills

Education

High School Diploma

Some College

Job description

Create a healthier, brighter future for pets, pet parents, and people!

If you want to make a real difference, create an exciting career path, feel welcome to be your whole self, and nurture your wellbeing, Petco is the place for you.

Our core values capture that spirit as we work to improve lives by doing what's right for pets, people, and our planet.

• We love all pets like our own
• We're the future of the pet industry
• We're here to improve lives
• We drive outstanding results together
• We're welcome as we are

Petco is a category-defining health and wellness company focused on improving the lives of pets, pet parents, and Petco partners. We are 29,000 strong and operate over 1,500 pet care centers across the U.S., Mexico, and Puerto Rico, including 250+ Vetco Total Care hospitals, hundreds of preventive care clinics, and eight distribution centers. We are committed to purpose-driven work, and believe that what’s good for pets, people, and the planet is good for Petco.

Position Overview

The Operations Leader - Animal Care promotes and ensures the efficient and effective operations of the Companion Animal Department, driving sales of aquatic pets, reptiles, birds, and small companion animals. This role involves coaching and mentoring Pet Care Center partners to support and enhance the guest experience and animal care. The Operations Leader - Animal Care is responsible for training, developing, supporting operations scheduling, and leading a high-performing team to meet sales, gross margin, and animal and merchandise shrink targets. They will also assist in managing all aspects of the Pet Care Center’s business in accordance with Petco standards and safety procedures.

Position Responsibilities

• Utilize business acumen to analyze trends and implement business improvement plans.
• Ensure the health and well-being of live animals by providing proper care following Petco standards and policies.
• Adhere to veterinary protocols for all sick animals.
• Process transactions efficiently to provide a great guest experience.
• Support guest interactions, support selling strategies, and support the implementation of operational standards.
• Order live animals to maximize sales, margin, and inventory, analyzing data for improvements.
• Maintain operational standards and ensure animal-related maintenance tasks are completed.
• Achieve high presentation standards in aquatics and companion animal areas.
• Partner with merchandising to ensure proper stock levels.
• Handle and document all adoption animals properly.
• Understand and utilize sales and margin reports for decision-making.
• Lead, coach, and provide feedback to team members to ensure quality service.
• Support scheduling to meet in-stock and guest service goals during peak hours.
• Apply talent management skills in recruiting, hiring, training, and succession planning.
• Provide excellent guest service by understanding needs and sharing product knowledge.

Other Essential Duties

• Model inspiring leadership and maintain a positive business climate.
• Promote safety and ensure policies and procedures are followed.
• Foster a collaborative culture and encourage team ideas and efficiency improvements.
• Prioritize talent development and ensure a strong talent bench.
• Engage with the team and represent Petco’s brand positively.

Education and Experience

• High school diploma or equivalent; some college preferred.
• At least 1 year of management experience required; 2+ years preferred.
• Must have a valid driver’s license.
• Proficiency in communication, organizational, and computer skills.
• Strong guest service and leadership skills.

Supervisory Responsibility

Direct supervision of Operations Specialists & Senior Aquatics Specialists, and support during store opening/closing as Leader on Duty.

Work Environment

Support during key hours, with some physical activity involved. Occasional travel may be required.

Contacts

Regular contact with guests, team members, and external vendors for various operational needs.

Equal Opportunity Employer

Petco is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, veteran status, or any other protected class.