Ancillary Services Growth & Referral Specialist

Rothman Orthopaedics; Willow Grove (PA); Hybride; USD 42 000 - 54 000; Plein temps

Résumé du poste

Rothman Orthopaedics in Willow Grove, PA is seeking a full-time Ancillary Services Support Specialist. This hybrid role supports growth and operations across Ancillary Services, with responsibilities including improving referral capture and assisting front-desk operations.

The position requires 3+ years in healthcare front desk or patient access, and a high school diploma. Travel to regional offices will be required to cover sites as needed, and schedule is Monday through Friday, 6:30 AM to 3 PM.

Qualifications

• 3+ years Healthcare, Front Desk or Patient Access/Call Center experience.
• High School Diploma.
• Skills: Multisystem, Microsoft.

Responsabilités

• Develop and execute strategies to increase internal Ancillary referral capture i.e. grid utilization, monitor days out.
• Identify leakage opportunities and work with physicians, APPs, managers, and staff to improve utilization.
• Build relationships with external referral sources to generate incremental Ancillary volume. Strengthen existing relationships and identify barriers to referrals.
• Educate referring offices on available services, locations, access, scheduling processes, and capabilities.
• Meet with site leadership and front-line teams to understand operational challenges and opportunities.
• Partner with leadership on targeted growth initiatives, outreach campaigns, and new market opportunities.
• Help standardize Ancillary workflows and reinforce best practices across locations.
• Provide leadership with actionable feedback and follow-up from site visits.
• Hybrid cross-coverage for Ancillary front desks as needed and dictated by management.
• Serve as an operational resource during staffing shortages, new-site openings, workflow changes, or periods of increased volume.
• Ancillary FD support: i.e. scheduling, inbound/outbound call intake, check in.
• Reporting as it relates to supporting Ancillary Services.

Connaissances

Multisystem

Microsoft

Formation

High School Diploma

Description du poste

Rothman Orthopaedics in Willow Grove, PA is seeking a full-time Ancillary Services Support Specialist. This hybrid role supports growth and operations across Ancillary Services, with responsibilities including improving referral capture and assisting front-desk operations.

The position requires 3+ years in healthcare front desk or patient access, and a high school diploma. Travel to regional offices will be required to cover sites as needed, and schedule is Monday through Friday, 6:30 AM to 3 PM.