Analytics Leader: Guest Insights & Growth (Remote)

Blue Bottle Coffee; San Francisco (CA); Remote; USD 112,000 - 166,000; Full time

Benefits offered by this job

Health benefits

Coffee training program

Industry association membership

401(k) plan

Paid time off

Product discounts

Job summary

Blue Bottle Coffee seeks a seasoned analytics leader to guide the U.S. Finance data strategy. You will partner across Cafe Operations, Digital & Product, and Engineering to transform data into actionable insights that drive growth and guest experiences.

Your leadership will shape analytics roadmaps, KPI definitions, and trusted data foundations. This role emphasizes cross-functional collaboration, AI-driven reporting, and commercial acumen to influence senior leaders and optimize profitability

Qualifications

• 6+ years in analytics, data science, or BI, ideally in hospitality, retail, or F&B.
• Expert SQL and modern data/BI tools; experience with ERP/planning systems.
• Experience using AI tools such as Claude to speed up analysis or automate reporting.
• Experience with POS, loyalty, or digital ordering data and experiment design.
• Strong commercial acumen and understanding of P&L drivers.
• Excellent communication and influencing skills across functions and levels.
• Passion for exceptional coffee and guest experiences.

Responsibilities

• Set the data and analytics roadmap, partnering with Engineering on infrastructure and a single source of truth.
• Drive AI reporting and analytics, using Claude to help management analyze performance.
• Lead guest analytics across app, ordering, subscriptions, and loyalty.
• Build dashboards and tools for Cafe Operations to track sales, traffic, labor, and service speed.
• Collaborate with Digital & Product to design and evaluate A/B tests for features and personalization.
• Analyze menu mix, pricing, and launch performance to shape product decisions.
• Support planning, forecasting, and business cases with data-driven recommendations for senior leaders.

Skills

SQL Expertise

Data Visualization

Python or R

AI Tools (Claude)

Tools

Snowflake

dbt

Sigma/Tableau

Netsuite

Adaptive

Job description

Blue Bottle Coffee seeks a seasoned analytics leader to guide the U.S. Finance data strategy. You will partner across Cafe Operations, Digital & Product, and Engineering to transform data into actionable insights that drive growth and guest experiences.

Your leadership will shape analytics roadmaps, KPI definitions, and trusted data foundations. This role emphasizes cross-functional collaboration, AI-driven reporting, and commercial acumen to influence senior leaders and optimize profitability