Analytics-Driven Customer Success Manager (AI & Energy)

Valid8 Financial, Inc.; Los Altos (CA); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

Comprehensive medical benefits

Flexible PTO

401(k) plan

Job summary

Valid8 Financial, Inc. is seeking a Customer Success Manager for a fully remote role, focusing on driving customer outcomes in the clean energy space. Ideal candidates will have 3+ years of relevant experience and a strong analytics mindset.

This position demands expertise in managing utility customer portfolios, using data to inform decisions, and collaborating across teams to ensure success. Join us to make a real-world impact with AI while enhancing customer health and product adoption.

Qualifications

• 3+ years of Customer Success experience in B2B SaaS or Consulting, preferably in the utility industry.
• Strong analytics mindset - use data to guide decisions.
• Proven ability to manage complex accounts with multiple stakeholders.

Responsibilities

• Own a portfolio of utility customers end-to-end.
• Drive customer conversations that move things forward.
• Monitor adoption, performance, and satisfaction signals.

Skills

Customer Success experience

Analytics mindset

Communication

Stakeholder management

Job description

Valid8 Financial, Inc. is seeking a Customer Success Manager for a fully remote role, focusing on driving customer outcomes in the clean energy space. Ideal candidates will have 3+ years of relevant experience and a strong analytics mindset.

This position demands expertise in managing utility customer portfolios, using data to inform decisions, and collaborating across teams to ensure success. Join us to make a real-world impact with AI while enhancing customer health and product adoption.