Analyst, Supply BO Mgmt- Temp to Perm

Hyundai MOBIS; Fountain Valley (CA); On-site; USD 54,000 - 80,000; Full time

Benefits offered by this job

Medical, Dental, and Vision

401K with employer matching

Tuition Reimbursement

Paid Vacation, Paid Sick Days and Paid

Holidays

Job summary

Hyundai MOBIS Parts America seeks a Supply Backorder Management Analyst to support procurement and improve parts availability for OE service and accessories. You will analyze backorders, coordinate with OE departments, and help develop SOPs.

You will work with HQ Coordinator, track KPIs, prepare daily to quarterly reports, and partner with dealers and vendors to resolve issues while balancing freight, warehousing costs, and customer service.

Qualifications

• Degree/Diploma: High School Diploma required; Bachelor's preferred.
• Three years of directly related inventory management experience.
• APICS or other supply chain certifications a plus.
• Experience with inventory planning and MS Excel.

Responsibilities

• Review backorder reports and coordinate resolutions to minimize stockouts.
• Collaborate with OE, vendors, and internal teams to improve supply.
• Track KPIs and generate daily/weekly/monthly reports.
• Develop SOPs and training to improve processes.
• Assist with PDC, logistics, and warehouse coordination.

Skills

Inventory planning

Excel skills

Communication skills

Problem solving

Analytical thinking

Education

Bachelor's in supply chain or related field

High School Diploma

Tools

MS Access

MS Excel

SQL

MS Word

PowerPoint

Job description

Analyst, Supply BO Mgmt- Temp to Perm

We are searching for an experienced Analyst, Supply BO Mgmt- Temp to Perm at our Headquarters facility.

Hyundai MOBIS Parts America

We think creatively and keep challenging ourselves to help create a new future and eventually make humankind’s dreams a reality. Ready for the challenge?

Who We Are

Tomorrow's most advanced automotive technology is being envisioned today at MOBIS Parts America (MPA). A subsidiary of Hyundai MOBIS, we are a top leading automotive parts supplier. MPA provides after-sales service parts support for Hyundai Motors, Kia Motors, and Genesis. In addition to the distribution of genuine service parts, the MPA Accessories division develops accessories for Hyundai, Kia, and Genesis - which are installed on new vehicles in the United States and Canada.

Description

JOB PURPOSE

The Supply Backorder Management Analyst will support the procurement team to ensure customer needs are a primary focus through parts availability to support OE service and accessory parts requirements. Responsible for attaining and driving improvements to Key Performance Indicators (KPIs): Backorder lines, Aged backorder lines, XVOR’s; while operating within business constraints. This person may attend meetings with OEs and vendors linking the relationship with MPA Supply. They will also be responsible for developing and improving standard operating procedures (SOPs) as well as training employees.

Planning and control of parts requires timely and accurate use of local ERP system. In addition to constant coordination and communication with appropriate OE departments. These responsibilities have a direct impact on MPA expenses (freight, warehousing), income (parts sales), and customer service (Fill Rate, Back Order lines), and therefore have an impact on company profitability.

KEY ACCOUNTABLITIES

• Review daily dealer backorder reports and take appropriate actions to resolve, including XVOR / UPER orders to minimize risks of buybacks. Provide dealers with accurate ETA information as well as providing backorder resolution status to management on daily basis. Support & Update Inventory Planners daily regarding variations or issues within the inventory supply chain. (40%)
• Utilize the parts catalogs to seek alternative solutions for resolving dealer backorders. Work closely with parts technical and dealer support teams to verify any and all resolution alternatives. (30%)
• Collaborate with internal departments for resolution of delays including PDC, Logistics, Customs, Pricing, Sales. (20%)
• Effectively communicate with Management of MPA and OEs on business KPIs, current statuses, and issues and resolutions to provide better customer service. Develop, review, document, and maintain standard operating procedures (SOPs) as needed. (5%)
• Work closely with customers (OEs) and vendors to support business and improve processes. Work with MPA’s HQ Coordinator to elevate parts supply concerns and expedite open urgent orders. (5%)

KEY PERFOMANCES INDICATORS

• Monitor dealer backorders continuously, and communicate with suppliers on delivery in order to achieve highest customer service levels, while operating within business constraints of inventory value and air freight expenses.
• Review and recommend changes to the Part Master to ensure that correct supply levels, supersession codes, and part control codes are maintained and accurate.
• Responsible for fielding customer service inquiries relative to inventory availability and ETA’s for back orders.
• Resolve escalated backorders, quality, vendor or inventory issues as needed.
• Utilize the available parts catalogs in order to seek solutions for critical customer backorders.
• Coordinate supersession and linkage issues with HQ and parts technical teams for immediate resolution of backorders.
• Monitor KPIs and provide direction to meet objectives.
• Initiate activity with import / export analyst for support from all company affiliates.
• Update daily top backorder comments with causal factors, resolution plans, and ETA’s.
• Escalate pricing issue discrepancies.
• Work with parts technical / claims teams to ensure that defectives and non-sale item resolutions are expedited and resolved as quickly as possible.
• Escalate PDC freeze flag review and receiving delays.
• Prioritize transportation delays with logistics teams for reconciliation.
• Take an active role in identifying and recommending modifications to the Parts System to aid in inventory planning and to improve customer service. Participate in the design, testing, and implementation of short and long term system enhancements.
• Communicate with Management of MPA and OEs issues and resolutions to provide better customer service through process improvement.
• Manage special projects such as expediting with vendors and PDCs, communicating to involved groups, and coordinating dealer order entry and timing with the PDCs.
• Generate daily, weekly, monthly, quarterly, and annual KPI reports, OE brand updates, VIP presentations, and other executive summaries.
• Support any ad-hoc requests for analysis, information, special projects, or additional tasks.

WORK SCHEDULE/TRAVEL

Work schedule/ hours: 8:00 am - 5:00 pm. Travel: Minimal overnight travel (up to 10% by land/air).

MAJOR CHALLENGES AND KEY DECISIONS

• Experience with inventory planning required
• Intermediate to advanced experience with Microsoft Excel required
• Excellent verbal and written communication skills required
• Excellent organizational skills (Reports and Timelines)
• Flexibility and responsiveness to changing circumstances
• Experience with MS Access or other SQL, Word, PowerPoint preferred

Required Qualifications

EDUCATION REQUIREMENTS

Degree/Diploma

• High School Diploma - Required
• Bachelor's - Preferred

Additional Education Requirements

• Bachelor’s degree in supply chain, Business, or related field preferred or combination of education and related experience.
• Three years of directly related experience in inventory management
• Demonstrated ability to identify problems/issues, recommend appropriate solutions, and follow-up to ensure positive results is required

EXPERIENCE REQUIRMENTS

• 2-4 years Operations warehousing/distribution- inventory control specialist

Additional Experience Requirements

• Three years of directly related experience in inventory management
• Demonstrated ability to identify problems/issues, recommend appropriate solutions, and follow-up to ensure positive results is required

CERTIFICATES

Certificates, Licenses, Registrations Required/preferred

Additional Certification Requirements

• APICS (American Production and Inventory Control Society) or other supply chain related certifications or affiliations a plus.

Employment Type

Non-Exempt

Compensation

Annual Salary , $54,363.95 - 80,186.83

Hyundai Mobis Parts America - Benefits

• Medical, Dental, and Vision
• 401K with employer matching
• Tuition Reimbursement
• Paid Vacation, Paid Sick Days and Paid Holidays
• Mapped career plans; we believe in developing and promoting our talent!
• Company Discounts & more!

Our company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.