Analyst Resource Coordinator

Darktrace; Seattle (WA); Remote; USD 70,000 - 80,000; Full time

Job summary

An innovative firm is seeking a Resource Coordinator and Administrator to support its Analyst Operations team. This remote position requires effective communication and organizational skills to manage resources, prioritize tasks, and enhance processes. The role involves overseeing task assignments, maintaining documentation, and collaborating with various teams to ensure operational efficiency. With a strong focus on proactive problem-solving and collaboration, this position is ideal for someone looking to make a significant impact in a dynamic environment. Enjoy comprehensive benefits, including 100% medical coverage and a competitive salary range, while contributing to a forward-thinking organization.

Benefits

100% medical insurance

dental insurance

vision insurance

paid parental leave

life insurance

401(k) plan

Qualifications

• Experience in managing resources and improving processes.
• Strong written communication skills for crafting responses.

Responsibilities

• Monitor the Resourcing inbox to manage task assignments.
• Ensure timely assignment of report requests and provide guidance.

Skills

Administrative Management

Collaboration

Communication

Time Management

Proactivity

Prioritization

Problem-solving

Tools

SharePoint

GitLab

Job description

Darktrace has more than 2,500 employees located globally. Founded by mathematicians and cyber defence experts in 2013, Darktrace is a global leader in cyber security AI, delivering complete AI-powered solutions in its mission to free the world of cyber disruption.

For over a decade, Darktrace has pioneered a proactive, AI-native approach to security. Our roots lie deep in innovation. The Darktrace AI Research Centre based in Cambridge, UK, has conducted research establishing new thresholds in cybersecurity, with technology innovations backed by over 200 patents and pending applications.

Today, Darktrace is a global leader in cybersecurity AI, delivering the essential cybersecurity platform to protect organisations today and for an ever-changing future.

The Resource Coordinator and Administrator is part of the Analyst Operations team, serving the Analyst Team in resource management, task assignment, and information management.

This role involves daily monitoring of the Resourcing inbox to triage incoming requests and manage tasking across the Analyst schedule. This requires an understanding of task types, global Analyst skill levels, and business objectives to appropriately prioritize task assignments.

As a team administrator, this role involves managing information on policies and documentation across internal Analyst websites, including the company POD (intranet), SharePoint, Darktrace Academy, and GitLab.

Please note that this is a remote position; however, candidates must reside within a commutable distance to one of Darktrace's MST or PST offices (Los Angeles, Phoenix, Seattle, or Denver).

Key Duties and Responsibilities:

1. To answer any queries, externally from the Sales Teams and internally from the analysts.
2. Ensure that POV, SPOT, and Pen Test report requests are assigned in a timely fashion and provide guidance where required on support processes.
3. Work closely with the Global Resource Coordinator to ensure consistency in tasking.
4. Maintain information on Analyst websites, including regular reviews for accuracy.
5. Oversee user permissions and assignments across internal training platforms.
6. Perform other ad-hoc tasks requested by analyst management, such as coordination for team events.

Qualifications and Experience:

• Administration: Managing available resources across the Analyst team and identifying areas of improvement within processes.
• Collaboration: Working closely with colleagues across the business, providing guidance on resourcing to Analysts and external teams.
• Communication: Excellent written communication skills, crafting timely and clear responses to incoming requests.
• Organization: Effective time management to balance incoming requests through Resourcing and other administrative work.
• Proactivity: Identifying gaps or issues in existing processes and taking ownership of potential improvements.
• Prioritization: Leveraging an understanding of Analyst work and business needs to manage tasking across the team, and communicating updates on high-priority work to stakeholders.
• Problem-solving: Supporting Analysts and sales teams in troubleshooting issues, escalating as necessary.

Benefits include 100% medical, dental, and vision insurance for employees and dependents, paid parental leave, life insurance, 401(k), with a salary range of $70,000-$80,000 annually.