National Senior Resource Counselor ( Remote )

Sunrise Senior Living; McLean (VA); Remote; USD 40,000 - 80,000; Full time

Job summary

An established industry player in senior living is seeking a National Senior Resource Counselor to enhance community engagement and drive sales. This role involves responding to leads, managing relationships with referral agencies, and implementing effective sales strategies. The ideal candidate will possess strong communication and organizational skills, along with a proven sales background. Join a team that values quality care and a supportive work environment, where your contributions directly impact the lives of residents and their families. This is a fantastic opportunity to grow in a fulfilling career while making a difference in the community.

Qualifications

• 2-5 years of sales experience with a proven track record.
• Effective communication and organizational skills are essential.

Responsibilities

• Responding to leads from various channels and entering them into the database.
• Setting up initial presentations and maintaining contact with referral agencies.

Skills

Sales Experience

Communication Skills

Organizational Skills

Problem-Solving Skills

Conflict Management

Microsoft Office Proficiency

Education

Bachelor's Degree

Tools

Microsoft Office

Sunrise Applications

Job description

COMMUNITY NAME

JOB OVERVIEW

"Sunrise is the best place that I've ever worked, simply because of the people. We provide quality care in an environment that feels like home. Our focus is doing what’s right for the resident. For me, that’s a big breath of fresh air." - Sunrise Leader

The National Senior Resource Counselor (NSRC) is responsible for increasing initial in-person presentations (IPP) and move-ins within their portfolio of communities from leads referred by referral agencies and assigned lead sources.

RESPONSIBILITIES & QUALIFICATIONS

Responsibilities

• Responding to leads from multiple channels (phone, email, website)
• Entering leads into the Sunrise lead database application
• Reviewing all Sunrise options with the referral agency representative
• Contacting the lead and setting up the IPP
• Primary point of contact for the referral agency and/or customer until the community Director of Sales (DS) establishes contact
• Positioning Sunrise Senior Living as a preferred provider
• Strengthening professional relationships with the referral agencies
• Implementing sales strategies
• Achieving sales targets

Experience and Qualifications

• Bachelor's degree from an accredited college or university preferred
• Two to five (2-5) years sales experience
• A demonstrated track record of closing sales
• Ability to handle multiple priorities
• Effective written and verbal communication skills, including group presentations
• Strong organizational and time management skills
• Ability to exercise discretion and independent judgment
• Conflict management skills
• Good judgment, problem-solving, and decision-making skills
• Proficiency in computer skills, including Microsoft Office (Windows, Outlook, Excel) and Sunrise applications, with ability to learn new applications
• Availability to work weekends and flexible hours, including some holidays
• Ability to work independently in a home-office environment

Sunrise maintains a safe and drug-free work environment. All offers of employment are conditioned on passing a background check and drug test.