Resource Specialist

Centene; Charlotte (NC); Remote; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a compassionate resource support specialist to enhance the health of communities. This role involves assessing member needs, connecting them to essential local resources, and developing tailored care plans. With a focus on collaboration with community organizations and stakeholders, you will ensure members receive timely access to necessary services. The company offers a flexible work environment and a comprehensive benefits package, making this an excellent opportunity for those looking to make a meaningful impact in healthcare.

Benefits

Health Insurance

401K

Tuition Reimbursement

Paid Time Off

Flexible Work Schedules

Qualifications

• Requires a Bachelor's degree and 2–4 years of related experience.
• Experience in resource support and care planning is essential.

Responsibilities

• Assess member needs and develop care/service plans.
• Connect members to local resources for various services.
• Monitor delivery of care/services and perform follow-up.

Skills

Resource Support

Care Planning

Community Resource Coordination

Assessment Skills

Education and Training Development

Education

Bachelor's Degree

Job description

You could be the one who changes everything for our 28 million members. Centene is transforming the health of our communities, one person at a time. As a diversified, national organization, you’ll have access to competitive benefits including a fresh perspective on workplace flexibility.

Position Purpose:

Provides resource support to members and connects members to local resources for various services (e.g., employment, housing, independent living, justice, foster care) based on care/service assessment and plans. Works with leadership to identify the best, most appropriate local resources for member's needs based on industry best practices.

(Remote-NC Region 5 area counties listed below: New Hanover, Brunswick, Columbus, Pender, Bladen, Robeson, Scotland, Sampson, Montgomery, Moore, Lee, Hoke, Cumberland, Harnett, Richmond).

1. Helps with assessing member needs and develops or contributes to the development of care plans/service plans for members with care team in accordance with their goals and preferences for various services (e.g., employment, housing, independent living, justice, foster care, and/or community transitions), including the identification and coordination of referral for care/services.
2. Assists with connecting members to local resources for various services (e.g., employment, housing, independent living, justice, foster care), obtaining required documentation, and supporting the application process, as needed.
3. Acts as an available resource for members seeking local resource services support and works with members to determine eligibility and care needs based on assessments and care plans/service plans.
4. Monitors delivery of care/services and performs follow-up with members, caregivers, and/or providers to verify members have been transitioned or have access to the appropriate care/service in a timely manner.
5. Works with providers, community-based organizations, community stakeholders, and governmental entities to support members and their families and/or caregivers in accessing essential care/services and resources in the local community.
6. Assists with developing education and training programs for care management staff and providers to improve resource service identification for members in the local community.
7. Supports efforts to draft materials and assists in the development of local resource services, policies, and procedures including programs, eligibility lease agreements, advocacy, retention, emergency or temporary housing.
8. Ensures all resource services information is appropriately documented and up to date.
9. May conduct telephonic and in-person outreach to locate individuals and families in the community who are hard to reach.
10. Other duties or responsibilities as assigned by people leader to meet the member and/or business needs.
11. Performs other duties as assigned.
12. Complies with all policies and standards.

Education/Experience:

Requires a Bachelor's degree and 2–4 years of related experience or equivalent experience acquired through accomplishments of applicable knowledge, duties, scope, and skill reflective of the level of this position.

Pay Range: $22.50 - $38.02 per hour

Centene offers a comprehensive benefits package including: competitive pay, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field, or office work schedules. Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law. Total compensation may also include additional forms of incentives.

Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.

Qualified applicants with arrest or conviction records will be considered in accordance with the LA County Ordinance and the California Fair Chance Act.

About the company

Centene Corporation is a publicly traded managed care company based in St.