Analyst I, Retail Technology

Pilot-Company-3; Knoxville (TN); On-site; USD 52,000 - 70,000; Full time

Job summary

Pilot Company is seeking an Analyst I, Retail Technology to provide ongoing support and maintenance of the company’s retail technology systems. You will investigate escalated issues, support POS and related systems, test software versions, and coordinate deployments in stores.

Responsibilities include data accuracy, troubleshooting escalated issues, collaborating with senior analysts, and maintaining OS images and deployment processes. Travel is expected < 10% with flexible after-hours support when needed.

Qualifications

• High school diploma or equivalent; bachelor’s degree preferred in CS/tech.
• US work authorization without sponsorship now or in the future.
• Minimum one year experience with POS systems and second-level support.
• Working knowledge of Windows, Office, SQL Server Express and scripting.

Responsibilities

• Investigate escalated issues by gathering and analyzing information.
• Support POS systems, inventory, cash office, fueling, loyalty, and QSR.
• Test new versions of retail software and coordinate installation in stores.
• Coordinate with departments regarding data polling, capture, and rekeying.
• Provide second-level troubleshooting for retail system issues escalated by partners.
• Collaborate with analysts to identify and resolve bugs and enable new functionality.
• Test new business requirements within the retail system environment.
• Maintain OS images, deployment software, and patching documentation.
• Work unsupervised for extended periods and complete other duties as assigned.

Skills

POS systems experience

Second level support

Troubleshooting

Testing software

Education

Bachelor's degree or equivalent in CS/Tech

High school diploma or equivalent

Tools

Microsoft Windows

Microsoft Office

SQL Server Express

Scripting (SQL/ VB / .NET)

Job description

Company Description

Pilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 43 states and six Canadian provinces. Our energy and logistics division serves as a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to oil operations in our nation's busiest basins. Pilot Company supports a growing portfolio of brands with expertise in supply chain and retail operations, logistics and transportation, technology and digital innovation, construction, maintenance, human resources, finance, sales and marketing.

Founded in 1958 by Jim A. Haslam II and currently led by CEO Adam Wright, our founding values, people-first culture and commitment to giving back remains true to us today. Whether we are serving guests, a fellow team member, or a trucking company, we are dedicated to fueling people and keeping North America moving.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or any other characteristic protected under applicable federal, state, or local law.

Military encouraged to apply.

Job Description

The Analyst I, Retail Technology job is to provide ongoing support and maintenance of the
company’s retail technology systems.

• 1. Investigate escalated issues by gathering and analyzing additional
• information
• 2. Support retail systems hardware and software including point of sale
• (POS), inventory, cash office, fueling, loyalty, and quick service restaurants
• (QSR)
• 3. Test new versions of retail software and coordinate installation in stores
• 4. Coordinate with all departments regarding accuracy of polling and data
• capture, and rekeying of missed sales transactions
• 5. Conduct second level support in troubleshooting and resolving all retail
• system issues escalated by internal business partners
• 6. Collaborate with Retail Technology Analyst II and Senior Retail Technology
• Analyst to identify and resolve bugs and issues, and introduce new
• functionality
• 7. Test new business requirements within the retail system environment
• 8. Maintain test software and hardware environments
• 9. Maintain deployment software, maintenance, patching, and training
• documentation
• 10. Create maintenance of operating system (OS) image
• 11. Manage deployment of OS updates and security requirements
• 12. Model behaviors that support the company’s common purpose; ensure
• guests and team members are supported at the highest level
• 13. Ensure all activities are in compliance with rules, regulations, policies, and
• procedures.
• 14. Ability to work unsupervised for extended periods
• 15. Complete other duties as assigned.

Qualifications

• This position requires candidates to be legally authorized to work in the United States without employer sponsorship now or in the future
• High school diploma or equivalent certification required
• Bachelor's degree or equivalent experience preferably related to computer science and technology preferred
• Minimum one year experience with POS systems and second level support
• in identifying and troubleshooting system issues preferred
• Working knowledge of Microsoft Windows including Microsoft Office
• Working knowledge of retail store software systems
• Working knowledge of Microsoft SQL Server Express and ability to script
• Working knowledge of coding languages such as .NET, VB, etc. preferred

Additional Information

Travel Travel required less than 10%
Physical Requirements & Working Conditions
Lift up to 50 pounds
Lift and move POS and other hardware as necessary
Sit or stand for long periods of time
Work flexible hours in system critical situations
Provide on call support after hours and weekends