Analyst, FastPay

Hilton; Memphis (TN); Hybrid; USD 22,000 - 37,000; Full time

Benefits offered by this job

110 travel nights discount

ESPP 15% discount

Paid parental leave

Mental health resources

Paid time off

Health & welfare benefits

Job summary

Hilton in Memphis, TN is seeking a FastPay Analyst to join the Global Distribution team. You will support channel management, negotiations, and settlements for online and digital third-party channels that drive business to Hilton's hotels worldwide.

The role is hybrid (2 days in the office) and requires at least one year of professional experience and customer service, plus Excel and Outlook proficiency. You will work with MPCs and hotels to ensure accurate commission payments and timely

Qualifications

• One year of professional experience.
• One year of experience in customer service.
• Experience working with Excel and Outlook.
• Hybrid role based in Memphis, TN (2 days in office).

Responsibilities

• Research information and analyze data to inform FastPay decisions and action plans.
• Reconcile MPC invoices and related variances; support processing of commission payments.

Skills

Customer service

Education

High School Diploma

Tools

Excel

Outlook

Job description

Exceptional Hospitality Starts with You

This role is based at our corporate office in Memphis, TN This is your chance to be part of a Global Distribution Team that is an important part of Hilton's Commercial Services organization around the world. As a FastPay Analyst, you will support the team responsible for booking channel management and negotiations, booking channel optimization and operations, and services including payment and transaction settlement for online and digital third-party channels driving business to Hilton's hotels globally. On the Global Distribution team reporting to Manager, Distribution Services FastPay, you will work on projects ensuring that the commission-related needs of our hotels and our meeting planner companies (MPCs) are met/exceeded in a timely manner.

Job Description

Exceptional Hospitality Starts with You

This role is based at our corporate office in Memphis, TN This is your chance to be part of a Global Distribution Team that is an important part of Hilton's Commercial Services organization around the world. As a FastPay Analyst, you will support the team responsible for booking channel management and negotiations, booking channel optimization and operations, and services including payment and transaction settlement for online and digital third-party channels driving business to Hilton's hotels globally. On the Global Distribution team reporting to Manager, Distribution Services FastPay, you will work on projects ensuring that the commission-related needs of our hotels and our meeting planner companies (MPCs) are met/exceeded in a timely manner.

What You'll Do During a Typical Day

• Research information and analyze data to arrive at objective conclusions, recommendations and plans of action within the FastPay program.
• Performance recompilations of hotel supporting documentation to MPC invoices This includes researching, resolving, and reporting any variances.

How You'll Collaborate With Others

• Support all Hilton branded properties participating in the program. This involves providing mentorship on required approvals, information input, and meeting pickup for processing commission payments. You will also assist with any adjustments, as applicable.
• Provide customer service support to MPCs and perform functions relative to special projects or ad-hoc requests

Deliverables You'll Take Ownership Of

• Improvement opportunities as it relates to FastPay.
• The commission payment process cycle through research, special projects, and internal control procedures.

What It Takes to Make the Stay

You Have These Minimum Qualifications

• One (1) year of professional experience
• One (1) year of experience in customer service
• Experience working with Excel (can maintain spreadsheets) and Outlook
• This is a hybrid role based in our corporate office in Memphis, TN (2 days per week in office)

It Would Be Useful If You Have

• High School Diploma
• One (1) year of Finance or Accounting experience
• One (1) year of experience in Data Entry
• Knowledge of FastPay processes
• Knowledgeable of travel agency commission-processing systems or research and special projects

How We'll Help You Thrive

Benefits

At Hilton, the hospitality we're known for doesn't end with our guests. We proudly invest in our Team Members' wellbeing, supporting you through all of life's moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:

• Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40/night at our world-class hotels through our Go Hilton travel program
• Own a piece of Hilton – Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future
• Paid parental leave – Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents
• Personalized caregiving support – Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones
• Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care
• Mental health resources – Your wellbeing comes first. Eligible Team Members can access free counseling and support through our best-in-class Employee Assistance Program (EAP)
• Generous paid time off (PTO) – Recharge, relax, and take time for what matters most
• Health & welfare benefits – From checkups to dental cleanings to new glasses, we offer a variety of health plans that keep you and your family covered
• Financial security for your future – Our retirement plans make it easier to save for what's next
• Benefits availability may vary depending on Team Member's location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.

Hilton offers its eligible team members a comprehensive benefits package to support their mental and physical well-being, so they can Thrive personally and professionally. The pay range for this role is $25.00 - $27.00 per hour and is determined based on applicable and specialized experience and location.

About Us

Join an Award-Winning Workplace Culture

At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.

Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands , and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.

Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.

Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.