Senior Specialist, Content Support

Hilton; Memphis (TN); Hybrid; USD 60,000 - 85,000; Full time

Benefits offered by this job

Incredible travel perks

Employee stock purchase program (ESPP)

Paid parental leave

Mental health resources

Generous PTO

Job summary

Hilton is seeking a Senior Specialist Content Support to join its Memphis-based in-house Brands team. You’ll craft communications, coordinate key deliverables, support live and virtual events, and maintain tools and workflows that keep workstreams moving forward.

You will collaborate with senior leaders, vendors, and cross-functional teams to deliver data-driven messaging and maintain brand standards across channels. Hybrid schedule from Memphis, TN.

Qualifications

• Two (2) years of copywriting, content development, or business communications experience.
• Two (2) years of experience coordinating projects or events, and supporting cross-functional initiatives.
• Familiarity with AI tools (Copilot, ChatGPT) to enhance efficiencies across workstreams.

Responsibilities

• Support the Director, Design, Messaging and Workshops with communication delivery, live learning events, and project coordination aligned to priorities.
• Develop and execute internal and external communications across channels, including Eloqua emails, presentations, newsletters, and in-application messaging.
• Partner with cross-functional teams, senior leaders, and vendors to create data-driven messaging that supports initiatives and informs on progress, risks, and dependencies.
• Create scalable templates, resources, communication processes, and event workflows that align with enterprise design standards and drive consistency, usability, and efficiency.
• Plan and coordinate in-market live learning events by managing hotel RFPs and rate proposals, securing contracts, meeting space, food and beverage, and learning materials.

Skills

Copywriting

Content development

Business communications

Project coordination

AI tools (Copilot, ChatGPT)

Travel up to 10%

Education

Bachelor's Degree in Communications/Marketing/Public Relations

Tools

Eloqua

Job description

• Locations Memphis Commercial Servces Ctr (On-site)

Exceptional Hospitality Starts with You

This role is based at our corporate office in Memphis, TN

This is your chance to be part of an in-house Brands team of industry experts in the domains of hospitality, brand management, innovation, food and beverage, wellness, owner relations, and more, for all of Hilton's unique brands! As a Senior Specialist Content Support, you will help bring work to life that aligns with Brand Platforms & Openings priorities by creating clear communications, coordinating key deliverables, supporting live and virtual events, and maintaining the tools and documentation that keep workstreams organized and moving forward. Reporting to the Director of Design, Messaging and Workshops, you will contribute to projects across communications, events, process management, and content delivery. You will bring strong organization and project coordination skills, experience with email marketing platforms such as Eloqua, comfort working with Excel data files, and the skill to proactively manage stakeholders by anticipating needs, surfacing risks early, and helping teams maintain momentum.

What you'll do during a typical day:

• Support the Director, Design, Messaging and Workshops with communication delivery, live learning events, and project coordination aligned to our priorities.
• Develop and execute internal and external communications across channels, including Eloqua emails, presentations, newsletters, and in-application messaging.
• Partner with cross-functional teams, senior leaders, and vendors to create data-driven messaging that supports important initiatives, drives performance, and keeps partners informed of progress, risks, and dependencies.
• Create scalable templates, resources, communication processes, and event workflows that align with enterprise design standards and drive consistency, usability, and efficiency.

How you'll collaborate with others:

• Partner with Brand Platforms and Openings leaders to support deliverables, share progress, and prepare work for review and approval.
• Support the Director of Design, Messaging and Workshops in executing strategies aligned with performance, compliance, brand standards, and owner profitability.
• Collaborate with Brand Management Americas subject matter experts to develop and deliver targeted communications, resources, and project materials.
• Coordinate with enterprise partners and initiative owners to gather input, agree on communication needs, and support execution.

Deliverables you'll take ownership of:

• Develop customized communications that use storytelling, performance insights, and clear calls to action to help stakeholders understand and act on key initiatives, compliance requirements, and brand standard priorities.
• Plan and coordinate in-market live learning events by managing hotel RFPs and rate proposals, securing contracts, meeting space, food and beverage, and learning materials, and ensuring each event is on time, accurate, budget-conscious, and ready for facilitator-led delivery.

What It Takes to Make the Stay

You have these minimum qualifications:

• Two (2) years of copywriting, content development, or business communications experience
• Two (2) years of experience coordinating projects or events, and supporting cross-functional initiatives
• Familiarity with AI tools (Copilot, ChatGPT) to enhance efficiencies across workstreams
• Travel up to 10%
• Hybrid schedule from Memphis, TN

It would be useful if you have:

• Bachelor's Degree in Communications, Marketing, Public Relations, Business, Event Management, or a related field
• Experience in hospitality or similar industry with multiple stakeholder groups
• Experience with email marketing platforms (Eloqua or similar platforms)
• Experience using creative language for communications tailored to different audience types
• Experience leveraging data insights to tell compelling stories and communicate key findings to stakeholders

How We'll Help You Thrive

At Hilton, the hospitality we're known for doesn't end with our guests. We proudly invest in our Team Members' wellbeing, supporting you through all of life's moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:

• Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40/night at our world-class hotels through our Go Hilton travel program
• Own a piece of Hilton – Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future
• Paid parental leave – Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents
• Personalized caregiving support – Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones
• Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care
• Mental health resources – Your wellbeing comes first. Eligible Team Members can access free counseling and support through our best-in-class Employee Assistance Program (EAP)
• Generous paid time off (PTO) – Recharge, relax, and take time for what matters most
• Health & welfare benefits – From checkups to dental cleanings to new glasses, we offer a variety of health plans that keep you and your family covered
• Financial security for your future – Our retirement plans make it easier to save for what's next

*Benefits availability may vary depending on Team Member's location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.

Hilton offers its eligible team members a comprehensive benefits package to support their mental and physical well-being, so they can Thrive personally and professionally. The pay range for this role is $60,000 – $85,000 and is determined based on applicable and specialized experience and location. Subject to plan terms and conditions, you will be eligible to participate in the Hilton Annual Incentive (Bonus) Plan, consistent with other team members at the same level and/or position within the Company.

Join an Award-Winning Workplace Culture

At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.

Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands , and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.

Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.

Curious about life at Hilton? Explore ourCareers Blog to see why we’re more than a great place to stay—we’re a great place to work.