AML Operations Lead – Global Account Closures

Bank of America Corporation; Charlotte (NC); On-site; USD 90,000 - 130,000; Full time

Job summary

Bank of America Corporation in Charlotte, NC, seeks an AML Operations Specialist to own end-to-end non-compliant account closures across multiple products and markets, ensuring regulatory compliance and operational integrity.

You will act as the primary escalation point for closure-related issues, coordinate with front office, compliance, legal, and global operations, and prepare executive-level reports for senior management.

Qualifications

• 3–5 years of GMO product and operations experience.
• 3–5 years AML regulations and client offboarding processes.
• Proven ability to manage escalations and resolve complex operational issues under tight deadlines.
• Excellent communication and stakeholder management skills.
• Experience with Bank of America systems and processes.
• Advanced problem-solving and analytical skills.

Responsibilities

• Serve as the main point of escalation for operational issues related to AML non-compliant client closures.
• Manage and resolve all business queries and escalations promptly and effectively.
• Coordinate across multiple internal Bank of America teams to ensure smooth execution of closure processes.
• Maintain strong stakeholder relationships and provide clear, consistent communication on status updates and issue resolution.
• Partner with front office, compliance, legal, and global operations teams to troubleshoot closure-related issues and ensure smooth execution.
• Ensure compliance with regulatory requirements and internal policies throughout the closure process.
• Identify process gaps and recommend improvements to enhance operational efficiency and risk mitigation.
• Prepare and deliver reports on closure activities, escalations, and resolution timelines to senior management.

Skills

AML regulations

Escalations management

Stakeholder management

Cross-functional collaboration

Regulatory reporting

Analytical thinking

Problem solving

Attention to detail

Written communications

Team collaboration

Job description

Bank of America Corporation in Charlotte, NC, seeks an AML Operations Specialist to own end-to-end non-compliant account closures across multiple products and markets, ensuring regulatory compliance and operational integrity.

You will act as the primary escalation point for closure-related issues, coordinate with front office, compliance, legal, and global operations, and prepare executive-level reports for senior management.