Account Management Ops Consultant

94-1687665 Bank of America, National Association; Florida; On-site; USD 110,000 - 150,000; Full time

Job summary

Bank of America is seeking a skilled professional to manage AML non-compliant account closures across products and markets. You will act as the primary escalation point, coordinating across operations and product specialists to resolve issues and document processes.

This role supports projects, prepares executive reports, and provides subject-matter expertise. The ideal candidate has 3–5 years in GMO and AML, with strong communication and collaboration skills, and experience with Bank of America

Qualifications

• 3–5 years of experience in Global Markets Operations (GMO) and product/operations.
• 3–5 years of AML regulations and client offboarding experience.
• Proven ability to manage escalations and resolve complex issues under tight deadlines.
• Excellent communication and stakeholder management skills.
• Ability to collaborate across multiple teams and geographies.
• Experience with Bank of America systems and processes; strong problem solving and analytical skills.

Responsibilities

• Serve as the main escalation point for AML non-compliant client closures.
• Manage and resolve all business queries and escalations promptly and effectively.
• Coordinate across Bank of America teams to ensure smooth closure processes.
• Maintain strong stakeholder relationships and provide status updates.
• Partner with front office, compliance, legal and global operations to troubleshoot issues.
• Ensure regulatory compliance and internal policy adherence throughout closure.
• Identify process gaps and recommend operational improvements.
• Prepare and deliver reports on closures, escalations, and timelines to senior management.

Skills

Global Markets Ops

AML regulations

Client offboarding

Escalation management

Communication skills

Stakeholder management

Cross-team collaboration

Bank of America systems

Problem solving

Analytical skills

Job description

Job Description

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Overview

This role is responsible for managing AML non-compliant account closures across multiple products and markets, ensuring compliance with global regulatory requirements and maintaining operational integrity. The candidate will act as the primary point of escalation for urgent closure-related issues, driving timely resolution and safeguarding regulatory standards..

Key responsibilities include end-to-end ownership of issue resolution, working across multiple operations and product specialists, and ensuring procedures are clearly documented and up to date. Job expectations include supporting projects, initiatives, and preparing executive-level reports and presentations while providing subject matter expertise.

Responsibilities

Serve as the main point of escalation for operational issues related to AML non-compliant client closures.

Manage and resolve all business queries and escalations promptly and effectively.

Coordinate across multiple internal Bank of America teams to ensure smooth execution of closure processes.

Maintain strong stakeholder relationships and provide clear, consistent communication on status updates and issue resolution.

Partner with front office, compliance, legal, and global operations teams to troubleshoot closure-related issues and ensure smooth execution.

Ensure compliance with regulatory requirements and internal policies throughout the closure process.

Identify process gaps and recommend improvements to enhance operational efficiency and risk mitigation.

Prepare and deliver reports on closure activities, escalations, and resolution timelines to senior management.

Required Qualifications

3-5 years of experience in Global Markets Operations (GMO- product and operations). 3-5 years of experience in AML regulations and client offboarding processes. Proven ability to manage escalations and resolve complex operational issues under tight deadlines. Excellent communication and stakeholder management skills. Ability to work collaboratively across multiple teams and geographies. Experience with Bank of America systems and processes. Advanced problem-solving and analytical skills.

Desired Qualifications

Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions. Excels in working among diverse viewpoints to determine the best path forward. Experience in connecting with a diverse set of clients to understand future business needs - is a continuous learner. Commitment to challenging the status quo and promoting positive change. Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base. Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world.

Regulatory Insight

Acquire in-depth knowledge of key regulations (e.g., KYC, AML, MiFID II, Dodd-Frank) and learn how compliance drives trust and stability in financial markets. Review and maintain documentation supporting AML/KYC, sanctions screening, and other regulatory requirements during closure. Ensure timely submission of required documentation and maintain audit-ready records.

Skills

Account Management Analytical Thinking Continuous Improvement Customer and Client Focus Research Attention to Detail Coaching Critical Thinking Problem Solving Written Communications Decision Making Mentoring Networking Prioritization Result Orientation

Shift Information & Hours

Shift: 1st shift (United States of America) Hours Per Week: 40

Privacy Statement

Privacy Statement: https://careers.bankofamerica.com/en-us/privacy-notice

Company Culture & Values

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being. Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization. Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us! Partnering Locally Learn about some of the ways Bank of America is making a difference in the communities we serve. Global Impact Learn about the six areas that guide Bank of America’s efforts to help make financial lives better for customers, clients, communities and our teammates. Opportunity and Inclusion Each employee brings unique skills, background and opinions. We see opportunity and inclusion as our platform for innovation and a key component in our success. Our Values Learn about our four values that represent what we believe. Pay Transparency: https://careers.bankofamerica.com/en-us/pay-transparency