AML Compliance Operations Analyst

Hobbsnews; Chandler (AZ); Hybrid; USD 52,000 - 74,000; Full time

Job summary

Bank of America is seeking a compliance analyst to conduct routine analysis, research, and investigations in diversified operations aligned to the Financial Crimes Enterprise Policy and Global Standards.

Responsibilities include executing regulatory requirements and economic sanctions practices, understanding risk, and maintaining relationships with internal partners and external clients. A first shift in the United States and customer-facing duties are involved.

Qualifications

• Minimum 1 year customer service experience in a banking/call center environment.
• Ability to tactfully handle customer concerns.
• Must pass a bilingual Spanish assessment.

Responsibilities

• Performs day-to-day activities aligned to the team's common goals, strategy, and metrics and works on improving capabilities through learning and development.
• Identifies and analyzes problems related to product lines or functions and develops and implements process improvements to address and resolve issues.
• Provides quality assurance review and testing on operating key controls.
• Supports special projects that represent significant risk exposure and identifies and escalates risks accordingly with a sense of urgency.
• Ensures quality service and effective and efficient operations support for the assigned area's internal business partners and external clients.
• Interprets and analyzes information gathered from numerous applications and third party sources and identifies issues that prompt further inquiry.

Skills

Customer service

Communication skills

Spanish assessment

Job description

Bank of America is seeking a compliance analyst to conduct routine analysis, research, and investigations in diversified operations aligned to the Financial Crimes Enterprise Policy and Global Standards.

Responsibilities include executing regulatory requirements and economic sanctions practices, understanding risk, and maintaining relationships with internal partners and external clients. A first shift in the United States and customer-facing duties are involved.