AML Offboarding Operations Specialist

Bank of America Corporation; Florida; On-site; USD 110,000 - 150,000; Full time

Job summary

Bank of America is seeking a skilled professional to manage AML non-compliant account closures across products and markets. You will act as the primary escalation point, coordinating across operations and product specialists to resolve issues and document processes.

This role supports projects, prepares executive reports, and provides subject-matter expertise. The ideal candidate has 3–5 years in GMO and AML, with strong communication and collaboration skills, and experience with Bank of America

Qualifications

• 3–5 years of experience in Global Markets Operations (GMO) and product/operations.
• 3–5 years of AML regulations and client offboarding experience.
• Proven ability to manage escalations and resolve complex issues under tight deadlines.
• Excellent communication and stakeholder management skills.
• Ability to collaborate across multiple teams and geographies.
• Experience with Bank of America systems and processes; strong problem solving and analytical skills.

Responsibilities

• Serve as the main escalation point for AML non-compliant client closures.
• Manage and resolve all business queries and escalations promptly and effectively.
• Coordinate across Bank of America teams to ensure smooth closure processes.
• Maintain strong stakeholder relationships and provide status updates.
• Partner with front office, compliance, legal and global operations to troubleshoot issues.
• Ensure regulatory compliance and internal policy adherence throughout closure.
• Identify process gaps and recommend operational improvements.
• Prepare and deliver reports on closures, escalations, and timelines to senior management.

Skills

Global Markets Ops

AML regulations

Client offboarding

Escalation management

Communication skills

Stakeholder management

Cross-team collaboration

Bank of America systems

Problem solving

Analytical skills

Job description

Bank of America is seeking a skilled professional to manage AML non-compliant account closures across products and markets. You will act as the primary escalation point, coordinating across operations and product specialists to resolve issues and document processes.

This role supports projects, prepares executive reports, and provides subject-matter expertise. The ideal candidate has 3–5 years in GMO and AML, with strong communication and collaboration skills, and experience with Bank of America