AML Operations Lead - Account Closures & Escalations

Bank of America Corporation; Charlotte (NC); On-site; USD 95,000 - 140,000; Full time

Job summary

Bank of America is seeking a skilled professional to manage AML non-compliant account closures across products and markets, ensuring regulatory alignment and operational integrity. You will lead end-to-end issue resolution, coordinate with multiple teams, and deliver executive-level reports while applying SME knowledge.

You will act as the primary escalation point for urgent closure-related issues, supporting projects and maintaining up-to-date procedures.

Qualifications

• 3-5 years of experience in Global Markets Operations (GMO) product and operations.
• 3-5 years of experience in AML regulations and client offboarding processes.
• Proven ability to manage escalations and resolve complex operational issues under tight deadlines.
• Excellent communication and stakeholder management skills.
• Ability to work across multiple teams and geographies; familiarity with Bank of America systems and processes.

Responsibilities

• Serve as the main point of escalation for AML non-compliant client closures.
• Manage and resolve all business queries and escalations promptly and effectively.
• Coordinate across multiple Bank of America teams to ensure smooth closure processes.
• Maintain strong stakeholder relationships and provide clear status updates on issues.
• Partner with front office, compliance, legal, and global operations teams to troubleshoot closure-related issues.
• Ensure regulatory compliance and internal policies throughout the closure process.
• Identify process gaps and propose improvements to boost efficiency and reduce risk.
• Prepare and deliver reports on closure activities and timelines to senior management.

Skills

Account Management

Analytical Thinking

Continuous Improvement

Customer and Client Focus

Research

Attention to Detail

Coaching

Critical Thinking

Problem Solving

Written Communications

Decision Making

Mentoring

Networking

Prioritization

Result Orientation

Job description

Bank of America is seeking a skilled professional to manage AML non-compliant account closures across products and markets, ensuring regulatory alignment and operational integrity. You will lead end-to-end issue resolution, coordinate with multiple teams, and deliver executive-level reports while applying SME knowledge.

You will act as the primary escalation point for urgent closure-related issues, supporting projects and maintaining up-to-date procedures.