Ambulatory Supervisor - Oncology

Johns Hopkins Hospital; Washington, Baltimore (District of Columbia, MD); On-site; USD 32,000 - 56,000; Full time

Benefits offered by this job

Tuition assistance

Career growth

Diverse environment

Benefits package

Job summary

The Ambulatory Supervisor role at Johns Hopkins Hospital in Baltimore oversees staff including patient service coordinators and financial counselors to ensure safe, efficient patient care. You will lead, train, and evaluate performance while participating in hiring and orientation processes.

Collaboration with Nurse Leads and Ambulatory Operations Managers will drive workflows, patient safety, and experience, including coverage in the absence of the Operations Manager.

Qualifications

• Associates degree required; experience beyond minimum may substitute on a 2 years’ experience for 1 year of education basis.
• Three to five years in a clinic or hospital setting; prior supervisory experience preferred.
• Understanding of ambulatory practice management, physician office and/or clinical operations including scheduling/registration; knowledge of billing concepts.

Responsibilities

• Supervise, train, and motivate team members to ensure safe, quality care and efficient operations.
• Participate in interviewing, hiring, orientation, and performance evaluation processes.
• Collaborate with Nurse Leads, Nurse Managers and Ambulatory Operations Managers to implement workflows and address patient experience; manage in absence of Ambulatory Operations Manager.

Skills

Ambulatory practice management

Supervisory experience

Education

Associates degree

Tools

EPIC

Kronos

SAP

Job description

Requisition #:674636 Location:Johns Hopkins Hospital, Baltimore, MD 21287 Category:Manager/Supervisor Schedule:Day Shift Employment Type:Full Time

The Johns Hopkins Hospital has been at the forefront of discovery, innovation, and medical advances for over 125 years. Our reputation for excellence has earned us a spot on U.S. News & World Report’s Best Hospitals list for over two decades. We believe that the commitment from our entire professional staff is one of the primary reasons we can continually set the standard of excellence in patient care, both in our community and around the world. Renowned for our specialty services and innovative clinical advances, we strive to make The Johns Hopkins Hospital an exceptional place to work, learn and advance your career.

What Awaits You?

• Career growth and development
• Employee and Dependent Tuition Assistance
• Diverse and collaborative working environment
• Affordable and comprehensive benefits package

Our competitive Benefit Package is designed to support the well‑being and financial security of our employees. You can explore the details of our benefits offering by visiting the following link: https://jhh.mybenefitsjhhs.com/

Position Summary

The Ambulatory Supervisor is responsible for supervising, training, and motivating team members. The Ambulatory Supervisor provides leadership, guidance, and supervision of their direct reports – including patient service coordinators (PSCs), Financial Counselors, or other entry‑level staff – to ensure the provision of safe, quality care in an efficient and productive manner. The Ambulatory Supervisor will have demonstrated proficiency in the skillsets required to perform the duties of their direct reports. Participates in the interviewing, hiring and orientation of new staff and the following training, competency assessment, and performance evaluation processes. The Ambulatory Supervisor will work in collaboration with the Nurse Leads, Nurse Managers and Ambulatory Operations Managers to implement workflows, ensure patient safety and address the patient experience. Assumes management responsibilities in the absence of the Ambulatory Operations Manager.

Knowledge

• Understanding of ambulatory practice management, physician office and/or clinical operations including appointment scheduling and registration, where appropriate
• Knowledge of third party insurance and accountable/managed care concepts
• Knowledge of physician billing, hospital billing, and regulatory requirements preferred
• Knowledge of computer applications such as Microsoft Office, EPIC, Kronos, and SAP

Education

• Associates degree required. Experience beyond the minimum work experience requirement may be substituted on a 2 years’ experience for 1 year of education basis.

Experience

• Three to five years in a clinic or hospital setting; prior supervisory experience preferred.

Salary Range: Minimum $23.32/hour - Maximum $40.82/hour. Compensation will be commensurate with equity and experience for roles of similar scope and responsibility. In cases where the range is displayed as a $0 amount, salary discussions will occur during candidate screening calls, before any subsequent compensation discussion is held between the candidate and any hiring authority.

The Hospital reserves the right to modify employee schedules as needed.

We are committed to creating a welcoming and inclusive environment, where we embrace and celebrate our differences, where all employees feel valued, contribute to our mission of serving the community, and engage in equitable healthcare delivery and workforce practices.

Johns Hopkins Health System and its affiliates are an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.

Johns Hopkins Health System and its affiliates are drug‑free workplace employers.

Johns Hopkins Health System and its affiliates are an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.