Patient Service Coordinator (SOM DOM Cardiology)

John Hopkin’s University; Lutherville (MD); On-site; USD 23,000 - 41,000; Full time

Job summary

Johns Hopkins University is seeking a Patient Service Coordinator to provide friendly, confidential assistance to patients and ensure a positive experience. The PSC will manage scheduling, pre-registration, check-in/out, and coordinate assignments across departments at the Johns Hopkins Timonium site.

The role involves collecting demographic data, verifying insurance, assisting with forms, and guiding patients to relevant resources. Strong customer service and attention to detail are essential.

Qualifications

• High school diploma or GED required.
• One year work experience in customer service required.
• Two years related work experience preferred.

Responsibilities

• Schedules patients for laboratory tests, medical examinations, and consultations.
• Relays information to patients regarding preparation for laboratory tests and examinations.
• Verifies and enters pre-registration and insurance information into the computer system and prepares daily schedules.

Skills

Customer service

Education

High School Diploma or GED

Job description

Johns Hopkins, founded in 1876, is America's first researchuniversity and home to nine world-class academic divisions working together as one university.

We are seeking a Patient Service Coordinator (PSC) who will offer friendly, courteous, and confidential assistance to every patient to ensure that the patient has a positive experience while at Johns Hopkins at GBMC. Maintain accurate information one each patient to facilitate the patient encounter. Use automated systems to expedite patient scheduling, pre-registration, check-in, and check-out. Work with others in a team environment.

Specific Duties & Responsibilities

• Schedules patients for laboratory tests, medical examinations, and consultations.
• Relays information to patients regarding preparation for laboratory tests and examinations.
• Coordinates visits either within the department or between several departments.
• Telephones and interviews patients and/or family members to obtain accurate pre-registration information and to confirm appointments.
• Prints and mails directions, maps, fee schedules, and department specific information to patients.
• Sends medical questionnaire forms to patients to obtain missing information.
• Verifies and enters pre-registration and insurance information into the computer system and prepares daily printed schedules for designated areas.
• Obtain and /or verifies patient’s demographic data by phone or in person.
• Confirms appointments by telephone and/or mail.
• Fills vacancies due to cancellations.
• Obtains pre-certifications as required by patients’ health care insurers or managed care providers.
• Registers patients for clinical appointments using computerized database.
• Assists patients or family members with completion of medical insurance forms.
• Informs patients of costs or care being provided, and guides them to appropriate resources for further information, guidance, or assistance.
• Arranges or assists in arranging patient transportation.
• Answers phones and provides routine information to callers.
• If a patient has to be admitted to the hospital, takes care of administrative tasks of admission so that the patient may go directly to the floor.
• Reviews patient charges and extracts chargeable items.
• Collects time of service payments, issues receipts, and prepares cash settlement records.
• Assigns diagnostic and procedures codes to charge vouchers for computer input.
• Enters patient charges into computer system.
• Discusses patient charges, if appropriate, with patients and/or patients’ families.
• Evaluates eligibility for alternative sources of financing such as Medicaid, Patient Care Funds, loans or other payment sources.
• Refers patient to appropriate office and ensures application for funds has been made.
• Prepares patient’s statement of charges and reviews with patient.
• Assists with basic insurance and third party queries and explains payment policies.
• Other duties as assigned.

Minimum Qualifications

• High school diploma or graduation equivalent.
• One year work experience in customer service required.
• Two years related work experience preferred.
• Additional education may substitute for required experience to the extent permitted by the JHU equivalency formula.

Classified Title: Patient Service Coordinator
Role/Level/Range: ATO 40/E/02/OD
Starting Salary Range: $16.60 - $29.50 HRLY ($46,800 targeted; Commensurate w/exp.)
Employee group: Full Time
Schedule: Monday-Friday 8:00 AM - 5:00 PM
FLSA Status: Non-Exempt
Location: JH at Timonium
Department name: SOM DOM Cardiology
Personnel area: School of Medicine

The successful candidate(s) for this position will be subject to a pre-employment background check.

The following additional provisions may apply depending on which campus you will work. Your recruiter will advise accordingly.

During the Influenza ("the flu") season, as a condition of employment, The Johns Hopkins Institutions require all employees who provide ongoing services to patients or work in patient care or clinical care areas to have an annual influenza vaccination or possess an approved medical or religious exception. Failure to meet this requirement may result in termination of employment.

The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.

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