Ambulatory Referral Scheduler – Patient Access

UC Health; Oregon; Hybrid; USD 25,000 - 28,000; Full time

Job summary

UC Health is seeking an Ambulatory Access Center Representative for Ambulatory Referral Scheduling. The Outbound Referral Scheduler proactively contacts patients to coordinate and schedule appointments for UC Health ambulatory departments, delivering a positive patient experience.

The role requires high school diploma or GED, with 0–6 months in customer service or scheduling preferred. Excellent communication, attention to detail, and the ability to work in a fast-paced call center are essential.

Qualifications

• High school diploma or GED required.
• 0–6 months in customer service or scheduling preferred.
• Healthcare environment experience is a plus.

Responsibilities

• Initiates outbound calls to patients with referrals requiring appointment scheduling.
• Reviews referral information to determine scheduling needs and next steps.
• Schedules appointments per provider and scheduling guidelines.
• Provides patients with appointment details and applicable instructions.
• Documents outreach attempts and scheduling outcomes in the system.
• Escalates barriers and updates referral information to reflect patient contact.
• Collaborates with Access Center teams and ambulatory departments.

Skills

Customer service

Call center

Scheduling

Medical terminology

Attention to detail

Written and oral communication

Interpersonal skills

Multitasking

Teamwork

Documentation

Education

High school diploma or GED

Tools

Electronic health records

Scheduling software

Job description

UC Health is seeking an Ambulatory Access Center Representative for Ambulatory Referral Scheduling. The Outbound Referral Scheduler proactively contacts patients to coordinate and schedule appointments for UC Health ambulatory departments, delivering a positive patient experience.

The role requires high school diploma or GED, with 0–6 months in customer service or scheduling preferred. Excellent communication, attention to detail, and the ability to work in a fast-paced call center are essential.