Care Scheduler & Referrals Coordinator

UnitedHealth Group; Rogers (AR); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Benefits package

Incentive programs

401k/Stock purchase

Job summary

Access Home Health, a part of LHC Group and member of the Optum family, seeks a Scheduling Specialist to manage patient referrals and visit schedules using an online system and collaborating with the Team Leader to match clinicians to patient needs.

This role emphasizes organization, timely communication with field staff, and adherence to regulations governing visits. A high school education is required, with preference for healthcare scheduling experience and an LPN license.

Qualifications

• High school education or equivalent experience.
• 1+ years of scheduling experience in a health care setting using an online scheduling system.
• Exceptional organizational, customer service, communication, and decision-making skills.
• Working knowledge of state and federal regulations governing OASIS visits, supervisory, and reassessment visits.
• LPN License.

Responsibilities

• Utilizes an automated scheduling system to maintain a calendar of services for both episodic and per visit customers.
• Processes workflow for requested scheduled, missed, rescheduled, reassigned, declined, and delivered visits.
• Monitors pending referrals daily and assigns licensed professional and case manager for all start of care visits.
• Communicates daily with field staff regarding any visits unaddressed in late, pending, or incomplete status for resolution as appropriate.

Skills

Organization

Customer service

Communication

Decision making

Education

High school education or equivalent

LPN License

Tools

Online scheduling system

Job description

Access Home Health, a part of LHC Group and member of the Optum family, seeks a Scheduling Specialist to manage patient referrals and visit schedules using an online system and collaborating with the Team Leader to match clinicians to patient needs.

This role emphasizes organization, timely communication with field staff, and adherence to regulations governing visits. A high school education is required, with preference for healthcare scheduling experience and an LPN license.