Ambulatory Scheduling & Clinical Call Specialist

UC Health; Ohio; On-site; USD 21,000 - 30,000; Full time

Job summary

UC Health is hiring Clinical Calls Representatives to support Ambulatory Scheduling under the direction of the Clinical Operations Manager. Representatives handle incoming clinical calls from patients, caregivers, doctors’ offices, pharmacies and more, addressing symptomatic concerns, medical questions, refills and paperwork requests.

The role aims to resolve callers' concerns or gather necessary information to relay to clinic staff, while adhering to processes, policies and laws, and operating

Qualifications

• High School Diploma or GED - Required / Associates Degree - Preferred Degree
• Medical Assistant Certification preferred.

Responsibilities

• Supports the patient care environment by communicating clearly, courteously and effectively, verbal and through written and computer documentation, while maintaining confidentiality of information.
• Collects and interprets complex patient data within their applicable scope of practice.
• Contact IS&T Help Desk when computer workstations on other devices require repair or malfunction.
• Utilizes UC Health clinical and administrative computer programs to access and provide needed patient and physician information and for communications with medical practices.
• Achieves both departmental QA, customer service and Productivity standards.
• Working effectively with the team/work group to accomplish daily team/unit tasks; working proactively to achieve the team/unit goals and facilitate group cohesiveness.
• Maintains a cooperative relationship with the clinical team by communicating information, responding to requests, building rapport, participating in team problem solving.

Skills

Customer service

Communication skills

Written communication

Verbal communication

Team collaboration

Documentation

Education

High School Diploma or GED

Associates Degree

Medical Assistant Certification

Job description

UC Health is hiring Clinical Calls Representatives to support Ambulatory Scheduling under the direction of the Clinical Operations Manager. Representatives handle incoming clinical calls from patients, caregivers, doctors’ offices, pharmacies and more, addressing symptomatic concerns, medical questions, refills and paperwork requests.

The role aims to resolve callers' concerns or gather necessary information to relay to clinic staff, while adhering to processes, policies and laws, and operating