Ambulatory Scheduling & Care Calls Specialist

UC Health; Indiana; On-site; USD 32,000 - 42,000; Full time

Job summary

UC Health is seeking a Clinical Call Representative for Ambulatory Scheduling to handle incoming calls from patients and providers. You will collect information, triage requests, and route to clinics while upholding confidentiality and regulatory requirements.

The role emphasizes clear communication, accurate data entry, and teamwork within the ambulatory care setting. A High School Diploma or GED is required, and an associate degree is preferred.

Qualifications

• High School Diploma or GED required.
• Associates degree preferred.

Responsibilities

• Clinical Calls Administration: Communicate clearly and courteously, maintaining confidentiality of information.
• Collects and interprets complex patient data within their applicable scope of practice.
• Contact IS&T Help Desk when computer workstations on other devices require repair or malfunction.
• Works on behalf of the patients.
• Follows protocols with all populations and does not deviate from them.

Education

High School Diploma or GED

Associates Degree

Job description

UC Health is seeking a Clinical Call Representative for Ambulatory Scheduling to handle incoming calls from patients and providers. You will collect information, triage requests, and route to clinics while upholding confidentiality and regulatory requirements.

The role emphasizes clear communication, accurate data entry, and teamwork within the ambulatory care setting. A High School Diploma or GED is required, and an associate degree is preferred.