Ambulatory Referral Scheduler – Outreach & Scheduling

UC Health; Lexington (KY); On-site; USD 22,000 - 25,000; Full time

Job summary

UC Health in Lexington, KY is seeking an Ambulatory Access Center Representative to schedule referrals for ambulatory patients. The role involves proactive outbound outreach to coordinate appointments and ensure a positive patient experience.

You will document outreach attempts and outcomes while supporting timely access to care. No prior experience is required; 0–6 months in customer service or scheduling is preferred.

Qualifications

• No experience required; 0–6 months preferred in customer service or scheduling.
• Familiarity with electronic health records and patient scheduling systems.
• Knowledge of ambulatory scheduling workflows.

Responsibilities

• Support outbound referrals by scheduling appointments for ambulatory patients.
• Document outreach attempts and scheduling outcomes accurately.
• Identify barriers and route them for escalation when needed.
• Collaborate with Access Center teams and ambulatory departments to resolve scheduling issues.
• Meet quality, productivity, attendance, and schedule adherence expectations.

Skills

Customer service

Communication

Medical terminology

Scheduling software

Attention to detail

Education

High school diploma or GED

Job description

UC Health in Lexington, KY is seeking an Ambulatory Access Center Representative to schedule referrals for ambulatory patients. The role involves proactive outbound outreach to coordinate appointments and ensure a positive patient experience.

You will document outreach attempts and outcomes while supporting timely access to care. No prior experience is required; 0–6 months in customer service or scheduling is preferred.