Ambulatory Access Center Representative, Referral Scheduling, Full Time,FirstShift

UC Health; Columbus (OH); On-site; USD 22,000 - 28,000; Full time

Job summary

UC Health is seeking an Ambulatory Referral Scheduler to support ambulatory patients referred for care by proactively contacting patients and coordinating appointments in UC Health ambulatory departments. The role ensures timely access to care by documenting outreach attempts and scheduling outcomes while collaborating with various teams.

Responsibilities include reviewing referrals, identifying scheduling barriers, updating scheduling information, and escalating issues as needed to maintain

Qualifications

• High school diploma or GED required.
• 0-6 months experience preferred in customer service, call center, scheduling, healthcare, or service environment.
• Previous healthcare scheduling, patient access, or referral management experience.
• Familiarity with electronic health records and patient scheduling systems.
• Knowledge of medical terminology and ambulatory scheduling workflows.
• Excellent customer service skills and attitude.
• Ability to navigate multiple computer applications and scheduling resources.
• Ability to manage assigned referral work and prioritise outbound scheduling activities.
• Accurately document outreach, scheduling activity, and referral outcomes.

Responsibilities

• Completes and documents required patient outreach attempts in accordance with established workflows.
• Accurately updates referral and scheduling information to reflect patient contact and appointment outcomes.
• Identifies incomplete information, scheduling barriers, or referrals requiring additional assistance and routes or escalates them appropriately.
• Meets established expectations for quality, productivity, attendance, and schedule adherence.
• Collaborates with Access Center teams, ambulatory departments, and other appropriate resources to support referral scheduling and resolution.

Skills

Customer service

Scheduling

Healthcare knowledge

Communication

Multi-tasking

Education

High school diploma or GED

Tools

EHR systems

Scheduling software

Job description

UC Health is hiring Ambulatory Access Center Representatives for Ambulatory Referral Scheduling

The Outbound Referral Scheduler provides scheduling support for UC Health ambulatory patients who have been referred for care. The Outbound Referral Scheduler proactively contacts patients to coordinate and schedule appointments for identified UC Health ambulatory departments, while providing a positive and professional patient experience.

The Outbound Referral Scheduler reviews assigned referrals, completes outbound patient outreach, identifies appropriate appointment options based on established scheduling guidelines, and accurately documents outreach attempts and scheduling outcomes. The Outbound Referral Scheduler supports timely access to care by helping move referrals through the scheduling process and identifying barriers that may require additional review or escalation.

UC Health is an integrated academic health system serving Greater Cincinnati and Northern Kentucky. In partnership with the University of Cincinnati, UC Health combines clinical expertise and compassion with research and teaching—a combination that provides patients with options for even the most complex situations. UC Medical Center, West Chester Hospital, University of Cincinnati Physicians and UC Health Ambulatory Services (with more than 900 board-certified clinicians and surgeons), Lindner Center of HOPE and several specialized institutes including: Many UC Health locations have received national recognition for outstanding quality and patient satisfaction. Reviews referral information to determine scheduling needs and appropriate next steps.

• Completes and documents required patient outreach attempts in accordance with established workflows.
• Accurately updates referral and scheduling information to reflect patient contact and appointment outcomes.
• Identifies incomplete information, scheduling barriers, or referrals requiring additional assistance and routes or escalates them appropriately.
• Meets established expectations for quality, productivity, attendance, and schedule adherence.
• Collaborates with Access Center teams, ambulatory departments, and other appropriate resources to support referral scheduling and resolution.

Qualifications

• Education: High school diploma or GED required.
• Experience: No experience is required. 0-6 months is preferred in customer service, call center, scheduling, healthcare, or another service focused environment.
• Previous healthcare scheduling, patient access, referral management, or medical office experience.
• Familiarity with electronic health records and patient scheduling systems.
• Knowledge of medical terminology and ambulatory scheduling workflows.
• Excellent customer service skills and attitude.
• Knowledge of medical terminology.
• Ability to navigate multiple computer applications and scheduling resources.
• Ability to manage assigned referral work and prioritize outbound scheduling activities.
• Ability to accurately document patient outreach, scheduling activity, and referral outcomes.

As the region's adult academic health system, we strive for innovation and provide world-class care for not only our community, but patients from all over the world. Join our team and you'll be able to develop your skills, grow your career, build relationships with your peers and patients, and help us be a source of hope for our friends and neighbors.