Outbound Referral Scheduler - Patient Access Specialist

UC Health; Columbus (OH); On-site; USD 22,000 - 28,000; Full time

Job summary

UC Health is seeking an Ambulatory Referral Scheduler to support ambulatory patients referred for care by proactively contacting patients and coordinating appointments in UC Health ambulatory departments. The role ensures timely access to care by documenting outreach attempts and scheduling outcomes while collaborating with various teams.

Responsibilities include reviewing referrals, identifying scheduling barriers, updating scheduling information, and escalating issues as needed to maintain

Qualifications

• High school diploma or GED required.
• 0-6 months experience preferred in customer service, call center, scheduling, healthcare, or service environment.
• Previous healthcare scheduling, patient access, or referral management experience.
• Familiarity with electronic health records and patient scheduling systems.
• Knowledge of medical terminology and ambulatory scheduling workflows.
• Excellent customer service skills and attitude.
• Ability to navigate multiple computer applications and scheduling resources.
• Ability to manage assigned referral work and prioritise outbound scheduling activities.
• Accurately document outreach, scheduling activity, and referral outcomes.

Responsibilities

• Completes and documents required patient outreach attempts in accordance with established workflows.
• Accurately updates referral and scheduling information to reflect patient contact and appointment outcomes.
• Identifies incomplete information, scheduling barriers, or referrals requiring additional assistance and routes or escalates them appropriately.
• Meets established expectations for quality, productivity, attendance, and schedule adherence.
• Collaborates with Access Center teams, ambulatory departments, and other appropriate resources to support referral scheduling and resolution.

Skills

Customer service

Scheduling

Healthcare knowledge

Communication

Multi-tasking

Education

High school diploma or GED

Tools

EHR systems

Scheduling software

Job description

UC Health is seeking an Ambulatory Referral Scheduler to support ambulatory patients referred for care by proactively contacting patients and coordinating appointments in UC Health ambulatory departments. The role ensures timely access to care by documenting outreach attempts and scheduling outcomes while collaborating with various teams.

Responsibilities include reviewing referrals, identifying scheduling barriers, updating scheduling information, and escalating issues as needed to maintain