Ambulatory Practice Operations Leader

MedStar Health’s Washington Hospital Center; Baltimore (MD); On-site; USD 60,000 - 102,000; Full time

Job summary

MedStar Ambulatory Services at Federal Hill is seeking a Practice Supervisor to lead daily ambulatory operations, support front-office staff, and create a seamless patient experience. This role advances teamwork, service quality, and operational excellence in a fast-paced setting.

The ideal candidate has 3–4 years of relevant healthcare administration experience, strong supervision skills, and proficiency with EMR and billing processes. A Bachelor's degree is preferred.

Qualifications

• Three to four years of progressively responsible, job-related experience.
• Bachelor's degree preferred; relevant education and professional experience may be considered.
• Healthcare practice, medical office, or ambulatory operations experience strongly preferred.
• Experience with patient scheduling, registration, referrals, prior authorizations, billing processes, and electronic medical records.
• Demonstrated ability to supervise, train, coach, and coordinate staff in a fast-paced environment.
• Strong customer-service, communication, organization, multitasking, and problem-solving skills.
• Ability to work effectively with multiple physicians and specialties while maintaining a pace appropriate to patient and operational needs.
• CPR/BLS certification from the American Heart Association or American Red Cross within 90 days of hire.

Responsibilities

• Supervise daily front-office operations including scheduling, registration, referrals, prior authorizations, appointment reminders, staffing coverage, and patient-flow coordination.
• Train, coach, schedule, and support administrative staff while serving as the on-site leader when designated leadership is unavailable.
• Oversee front-end billing activities, including encounter-form review, charge entry, coding follow-up, billing reports, user audits, cash reconciliation, deposits, and communication with billing departments.
• Serve as a key resource for electronic medical record workflows, documentation management, system downtime procedures, and practice-management processes.
• Coordinate office and clinical supplies, purchase orders, vouchers, financial documentation, personnel records, and other resources required for efficient site operations.
• Partner with providers, clinical staff, information services, billing teams, and operational leaders to strengthen workflows, resolve concerns, improve performance, and ensure compliance with organizational and regulatory standards.

Skills

Staff supervision

Training & coaching

Front-office operations

Customer service

Communication

Organizational skills

Problem solving

Multitasking

CPR/BLS certified

Education

Bachelor's degree preferred

Tools

Electronic Medical Records (EMR)

Billing systems

Office management software

Job description

MedStar Ambulatory Services at Federal Hill is seeking a Practice Supervisor to lead daily ambulatory operations, support front-office staff, and create a seamless patient experience. This role advances teamwork, service quality, and operational excellence in a fast-paced setting.

The ideal candidate has 3–4 years of relevant healthcare administration experience, strong supervision skills, and proficiency with EMR and billing processes. A Bachelor's degree is preferred.