Ambulatory Practice Operations Lead

MedStar Health; Baltimore (MD); On-site; USD 60,000 - 102,000; Full time

Job summary

MedStar Ambulatory Services at Federal Hill is seeking a Practice Supervisor to oversee administrative operations, support front-office staff, and help create a seamless experience for patients, providers, and associates. This role requires 3–4 years of relevant experience, with a bachelor’s degree preferred, and experience in patient scheduling, billing, and EMR workflows.

CPR/BLS within 90 days of hire is expected; compensation ranges USD 59,820–101,836 annually, with on-site duties in

Qualifications

• Three to four years of progressively responsible, job-related experience.
• Bachelor's degree preferred; relevant education and professional experience may be considered in combination
• Healthcare practice, medical office, or ambulatory operations experience strongly preferred
• Experience with patient scheduling, registration, referrals, prior authorizations, billing processes, and electronic medical records
• Demonstrated ability to supervise, train, coach, and coordinate staff in a fast-paced environment
• Strong customer-service, communication, organization, multitasking, and problem-solving skills
• Ability to work effectively with multiple physicians and specialties while maintaining a pace appropriate to patient and operational needs
• CPR/BLS certification from the American Heart Association or American Red Cross within 90 days of hire

Responsibilities

• Supervise daily front-office operations, including patient scheduling, registration, referrals, prior authorizations, appointment reminders, staffing coverage, and patient-flow coordination.
• Train, coach, schedule, and support administrative staff while serving as the on-site leader when designated leadership is unavailable.
• Oversee front-end billing activities, including encounter-form review, charge entry, coding follow-up, billing reports, user audits, cash reconciliation, deposits, and communication with billing departments.
• Serve as a key resource for electronic medical record workflows, documentation management, system downtime procedures, and practice-management processes.
• Coordinate office and clinical supplies, purchase orders, vouchers, financial documentation, personnel records, and other resources required for efficient site operations.
• Partner with providers, clinical staff, information services, billing teams, and operational leaders to strengthen workflows, resolve concerns, improve performance, and ensure compliance with organizational and regulatory standards.

Skills

Staff supervision

Front-office ops

Billing processes

EMR workflows

Customer service

Problem-solving

Education

Bachelor's degree

Tools

EMR systems

Job description

MedStar Ambulatory Services at Federal Hill is seeking a Practice Supervisor to oversee administrative operations, support front-office staff, and help create a seamless experience for patients, providers, and associates. This role requires 3–4 years of relevant experience, with a bachelor’s degree preferred, and experience in patient scheduling, billing, and EMR workflows.

CPR/BLS within 90 days of hire is expected; compensation ranges USD 59,820–101,836 annually, with on-site duties in