Ambulatory Patient Support & Care Liaison

Seattle Children's; Seattle (WA); On-site; USD 33,000 - 49,000; Full time

Benefits offered by this job

Medical insurance

Dental coverage

Vision plans

403(b) retirement plan

Life insurance

Paid time off

Tuition reimbursement

Job summary

Seattle Children’s is seeking a Patient Support Coordinator to perform a variety of patient care support tasks and model our core values by delivering excellent customer service to patients, families, and clinical partners. You will liaise between patients, families, the RN and provider teams, handle high-volume calls, gather information, and support prior authorizations for medications and supplies.

The role requires a high school diploma or equivalent with at least three years in customer

Qualifications

• High school diploma or equivalent experience.
• Minimum three years of related experience in the areas of customer service, patient support, and/or office management including administrative work in a clinical setting.

Responsibilities

• Answer high volume phone lines, prioritize, screen and route calls.
• Gather and document appropriate information and recognize time sensitive messages.
• Support prior authorizations for medication and supplies.
• Manage customer flow by answering questions, resolving conflicts, and notifying staff of issues.
• Provide research and follow-up as needed.

Skills

Customer service

Patient support

Office management

Education

High school diploma

Bachelor's degree (preferred)

Job description

Seattle Children’s is seeking a Patient Support Coordinator to perform a variety of patient care support tasks and model our core values by delivering excellent customer service to patients, families, and clinical partners. You will liaise between patients, families, the RN and provider teams, handle high-volume calls, gather information, and support prior authorizations for medications and supplies.

The role requires a high school diploma or equivalent with at least three years in customer