Patient Services & Billing Specialist

Advocate Health; Muskego (WI); On-site; USD 36,000 - 48,000; Full time

Job summary

Advocate Medical Group (AMG) is part of Advocate Health, a large nonprofit health system with locations across Illinois and Wisconsin. The Patient Service Representative (PSR) supports providers, connects with patients, and helps ensure a seamless, compassionate experience daily.

As a key ambulatory care team member, you will handle patient services, billing information entry, and medical records, supporting high-quality care in Muskego, WI.

Qualifications

• High school diploma or equivalent.
• One to two years related customer service experience
• Experience handling difficult caller/customers/patients.

Responsibilities

• Patient Services: Provides efficient, high-quality service to patients who arrive for appointments or who telephone or visit in person to request appointments or information on tests and procedures, bills and charges, referrals, and other matters.
• Billing Services: Ensures entry at time of service of billing information on the patient and payer and accurate follow-up on missing information.
• Medical Record Services: Upholds standards of the practice and of the medical group for accurate and timely medical records.

Skills

Customer service

Handling difficult callers

Education

High school diploma or equivalent

Job description

Advocate Medical Group (AMG) is part of Advocate Health, a large nonprofit health system with locations across Illinois and Wisconsin. The Patient Service Representative (PSR) supports providers, connects with patients, and helps ensure a seamless, compassionate experience daily.

As a key ambulatory care team member, you will handle patient services, billing information entry, and medical records, supporting high-quality care in Muskego, WI.