Patient Service Rep - Healthcare Access & Billing

Aurora Health Care; Kenosha (WI); On-site; USD 36,000 - 42,000; Full time

Job summary

Aurora Health Care is seeking a Patient Service Representative (PSR) Float to support care teams in Kenosha, WI. You will help patients with appointments, billing information and inquiries, ensuring a compassionate, efficient experience across multiple disciplines.

Role emphasizes accuracy in billing, registration, and medical records, while maintaining excellent customer service in a busy healthcare setting.

Qualifications

• Two years related customer service experience, preferably in healthcare.
• Experience handling difficult callers/customers/patients.
• High school diploma or equivalent required.

Responsibilities

• Provide efficient, high-quality patient service and practice support.
• Assist with scheduling, registration, billing and medical records accuracy.

Skills

Customer service

Healthcare experience

Communication

Education

High school diploma or equivalent

Job description

Aurora Health Care is seeking a Patient Service Representative (PSR) Float to support care teams in Kenosha, WI. You will help patients with appointments, billing information and inquiries, ensuring a compassionate, efficient experience across multiple disciplines.

Role emphasizes accuracy in billing, registration, and medical records, while maintaining excellent customer service in a busy healthcare setting.