Patient Service Representative (PSR) Float - Specialty Clinics

Aurora Health Care; Kenosha (WI); On-site; USD 36,000 - 42,000; Full time

Job summary

Aurora Health Care is seeking a Patient Service Representative (PSR) Float to support care teams in Kenosha, WI. You will help patients with appointments, billing information and inquiries, ensuring a compassionate, efficient experience across multiple disciplines.

Role emphasizes accuracy in billing, registration, and medical records, while maintaining excellent customer service in a busy healthcare setting.

Qualifications

• Two years related customer service experience, preferably in healthcare.
• Experience handling difficult callers/customers/patients.
• High school diploma or equivalent required.

Responsibilities

• Provide efficient, high-quality patient service and practice support.
• Assist with scheduling, registration, billing and medical records accuracy.

Skills

Customer service

Healthcare experience

Communication

Education

High school diploma or equivalent

Job description

Job Description Summary To provide efficient, effective, quality customer service and practice support through a variety of general office duties including scheduling, coding, registration and billing. Maximize revenues by collecting payment at time of service and entering accurate and up-to-date billing information (address, insurance coverage, etc.) into the patient accounting system. Assists clinical staff in maintaining accurate medical records.

Job Description Summary To provide efficient, effective, quality customer service and practice support through a variety of general office duties including scheduling, coding, registration and billing. Maximize revenues by collecting payment at time of service and entering accurate and up-to-date billing information (address, insurance coverage, etc.) into the patient accounting system. Assists clinical staff in maintaining accurate medical records.

Where You Will Work

Our specialty physicians at Advocate Aurora Health Care in Kenosha and Racine, WI provide the high-quality, personalized care you deserve. You will work with multiple disciplines including Cardiology, Chiro, Pulmonology, Neurology, Dermatology, Orthopedics, Gastroenterology, Endocrinology, ENT, Rheumatology, Pain Management, Neurosurgery, Podiatry and Family Practice.

We’re Looking For

• High school diploma or equivalent.
• Two years related customer service experience, preferably in healthcare
• Experience handling difficult callers/customers/patients.

What You’ll Do

As a Patient Service Representative (PSR) Float, you’ll play a vital role in the care team – supporting providers, connecting with patients, and helping ensure a seamless, compassionate experience every day.

• Patient Services: Provides efficient, high-quality service to patients who arrive for appointments or who telephone or visit in person to request appointments or information on tests and procedures, bills and charges, referrals, and other matters.
• Billing Services: Ensures entry at time of service of billing information on the patient and payer and accurate follow-up on missing information.
• Medical Record Services: Upholds standards of the practice and of the medical group for accurate and timely medical records.

About This Location:

Aurora Medical Group (AMG) is part of Advocate Health, one of the nation’s largest nonprofit health systems. With more than 350 locations across Illinois and Wisconsin, AMG offers a wide range of specialties and services, including primary care, medical and surgical care, pediatrics, women’s health, behavioral health, and more. Our team is dedicated to delivering exceptional care and improving health outcomes in the communities we serve. Joining AMG means being part of a collaborative, patient-focused environment where innovation and quality care thrive.

Your feedback matters. Every teammate’s voice is vital in shaping our culture and improving care. We value your insights and experiences because they help us grow stronger together.

Physical Requirements And Working Conditions

• Ability to function in a high volume, multiple-task environment, and in a crowded or closely shared workspace.
• Exposure to ill patients.
• Ability to work under stressful conditions with demanding customers.
• Must lift up to 35 pounds without help. For patient lifts of over 35 pounds, or when patient is unable to assist with the lift, patient handling equipment is expected to be used, with at least one other associate, when available. Unique patient lifting/movement situations will be assessed on a case-by-case basis.