AMBULATORY PATIENT SUPPORT COORDINATOR

Moffitt; Tampa (FL); Hybrid; USD 23,000 - 34,000; Full time

Job summary

Moffitt is seeking an Ambulatory Patient Support Coordinator in Tampa to create a welcoming environment for patients and visitors across hospital campuses. The role focuses on providing accurate information, guiding patients, and ensuring smooth flow throughout lobby areas.

The position requires initiative, excellent communication, and the ability to work with nursing and support staff to enhance patient experience.

Qualifications

• Excellent verbal, written, and listening skills.
• Proficiency in Microsoft Office applications, including Word, Excel, Outlook, PowerPoint, Access, and web navigation.
• Strong business acumen.
• Demonstrated ability to solve problems effectively.
• Proven skills in promoting customer satisfaction.

Responsibilities

• Create a welcoming and supportive environment for patients and visitors across hospital campuses.
• Guide patients and ensure smooth patient flow in lobbies and facilities.
• Assist with patient mobility needs and lift/transfer requests following safety protocols.
• Support staff with patient movement and collaborate with nursing and support services.
• Foster a patient-centered environment and participate in patient experience initiatives.

Skills

Verbal communication

Written communication

Listening skills

Customer focus

Problem solving

Interpersonal skills

Time management

Education

High School Diploma/GED

Associate's Degree (preferred)

Tools

Microsoft Office

Job description

## AMBULATORY PATIENT SUPPORT COORDINATORApply: Onsite: Moffitt South Shore: Full time: Posted Yesterday: R-3567### Working at Moffitt is both a career and a mission: to contribute to the prevention and cure of cancer.### As the only National Cancer Institute-designated Comprehensive Cancer Center based in Florida, Moffitt employs some of the best and brightest minds from around the world. Join a dedicated team of nearly 11,000 who are shaping the future we envision. Moffitt has been recognized as a Best and Brightest Company to Work For in the Nation and is continually named one of the Tampa Bay Times’ Top Workplaces.**Summary**The Ambulatory Patient-Care Coordinator will create a welcoming and supportive environment for patients and visitors at all hospital campuses. This position is responsible for providing accurate information, guiding patients, and ensuring a smooth patient flow throughout the lobbies of all facilities. This role requires initiative, problem-solving skills, and the ability to foster collaboration between support services and nursing staff. Additionally, this position will actively participate in patient experience initiatives to strengthen relationships between staff and patients.The incumbent in this position should be capable of efficiently managing patient flow and supporting patient access functions. Responsibilities include designing strategies and improving processes for patient flow and lobby operations across all facilities. The role also provides hands-on assistance with patient mobility needs, including responding to lift and transfer requests, safely assisting with wheelchair, stretcher, and mobility device transport, and supporting staff with patient movement needs in accordance with safety protocols and patient care standards.Effective communication will be essential in this role, as it will help foster organizational alignment, enhance the patient experience, and promote a patient-centered environment across all hospital campuses. Incumbents in this role have a positive impact on patient care in a collaborative and dynamic environment.**Job Title:** Ambulatory Patient Support Coordinator **Minimum Education Level:** High School Diploma/GED **Minimum Field of Study:** **Minimum Education Notes:** **Preferred Education Level:** Associate's Degree **Preferred Field of Study:** **Preferred Education Notes:** **Licensure Certification Needed:** Yes **Minimum Licensure:** Basic Life Support (BLS) **Minimum Licensure (Other):** **Training Required:** Required Skills:Excellent verbal, written, and listening skills.Proficiency in Microsoft Office applications, including Word, Excel, Outlook, PowerPoint, Access, and web navigation.Additional Required Skills:Strong business acumen.Demonstrated strong motivational skills.High degree of customer focus.Demonstrated ability to solve problems effectively.Proven skills in promoting customer satisfaction.Interpersonal skills for effective coordination with team members and faculty, fostering a collaborative working relationship in an interdisciplinary model.Demonstrated aptitude for positive clinician relations, service recovery, conflict resolution, problem-solving, and time management. **Salary Range**$17.17 - $25.90*Salary ranges posted for this position represent the expected base pay range for the role. Actual compensation may vary based on location and a variety of job-related factors, including experience, skills, education, and internal equity among Team Members in similar positions.*