Ambulatory Access & Scheduling Champion

nationwidechildrens; Sharon (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

Nationwide Children’s Hospital is seeking a Patient Access/Registration Clerk to greet and register patients, schedule appointments, and manage medical charts. You will collect demographic and insurance data, verify eligibility, and guide customers on pre-certification and referral requirements.

The role emphasizes excellent customer service, teamwork with Patient Access and clinical staff, and supporting new staff through shadowing and precepting initiatives.

Qualifications

• High School Diploma or equivalent, required.
• Associate's Degree, preferred.
• CPR certification (based on position and as determined by manager).
• Demonstrated computer skills with the ability to navigate most current technology systems.
• Strong administrative skills.
• One year of health care experience, preferred.

Responsibilities

• Greets and registers patients.
• Answers telephone calls, schedules appointments, and pulls and files medical charts when indicated.
• Provides excellent customer service to patients and families by applying best practices and standard operating procedures.
• Interviews and registers patients in registration areas that report up through Patient Access.
• Obtains accurate demographic, insurance, and physician information on registrations.
• Screens customer data to ensure patient is eligible for insurance indicated; communicates differences to the customer.
• Screens registrations to ensure insurance pre-certification and physician referral requirements are met; instructs customer on requirements.
• Assists in identifying self-pay patients and referring them to financial assistance when applicable; instructs customer on requirements.
• Establishes and maintains open communication with all departments that Patient Access interacts with and clinical staff in those areas.
• Assists in the shadowing/precepting of new employees.

Skills

Computer skills

Administrative skills

Education

High School Diploma or equivalent

Associate's Degree, preferred

Job description

Nationwide Children’s Hospital is seeking a Patient Access/Registration Clerk to greet and register patients, schedule appointments, and manage medical charts. You will collect demographic and insurance data, verify eligibility, and guide customers on pre-certification and referral requirements.

The role emphasizes excellent customer service, teamwork with Patient Access and clinical staff, and supporting new staff through shadowing and precepting initiatives.