Ambulatory Patient Access Specialist

Nationwide Children's Hospital; Westerville (OH); On-site; USD 22,041 - 31,684; Full time

Job summary

Nationwide Children’s Hospital is seeking a Patient Access Registrar to greet and register patients, handle phone lines, and schedule appointments. The role involves collecting demographic and insurance information and ensuring eligibility and pre-certification requirements are met.

Applicants should have a High School Diploma or equivalent, with Associate’s Degree preferred. CPR certification may be required depending on position, and strong computer skills are essential.

Qualifications

• Demonstrated ability to provide excellent customer service to patients and families.
• Strong computer and data-entry skills for accurate registrations.
• Good communication and coordination with multiple departments.

Responsibilities

• Greets and registers patients.
• Answers telephone calls and schedules appointments.
• Obtains accurate demographic, insurance, and physician information.
• Screens customer data for insurance eligibility and pre-certification requirements.
• Guides patients on requirements for self-pay and financial assistance.
• Supports shadowing/precepting of new employees.

Skills

Customer service

Interpersonal skills

Data entry

Phone etiquette

Education

High School Diploma or equivalent

Associate’s Degree

Tools

Electronic health records

Job description

Nationwide Children’s Hospital is seeking a Patient Access Registrar to greet and register patients, handle phone lines, and schedule appointments. The role involves collecting demographic and insurance information and ensuring eligibility and pre-certification requirements are met.

Applicants should have a High School Diploma or equivalent, with Associate’s Degree preferred. CPR certification may be required depending on position, and strong computer skills are essential.