Ambulatory Patient Access & Billing Specialist II

Boston Medical Center (BMC); Boston (MA); On-site; USD 31,000 - 38,000; Full time

Job summary

Boston Medical Center is seeking an Ambulatory Service Representative II in the Gastroenterology department. This full-time role coordinates patient access tasks including registration, insurance verification, scheduling, charge entry, and related administrative duties.

The position emphasizes front-end customer service, billing support, and coordination with physicians and staff to ensure smooth daily operations. Strong communication and confidentiality are essential.

Qualifications

• Education includes HS/GED with relevant experience or higher degrees.
• Experience in medical billing or similar setting preferred.
• Excellent English communication and interpersonal skills required.
• Ability to maintain confidentiality and balance multiple priorities.

Responsibilities

• Reception & customer service
• Creating or verifying Master Patient Index (MPI)
• Registration demographics
• Visit management
• Appointment scheduling across consults, tests, and procedures
• Insurance/coverage verification
• Co-payment collection
• Front-end review and correcting registration & insurance edits
• Pre-authorization, referral coordination and reconciliation
• Referral work lists

Skills

Excellent English communication

Interpersonal skills

Customer service

Confidentiality

Multitasking

Team collaboration

Education

HS/GED + 3+ years

Bachelor's degree

Associates + 1 year relevant experience

Tools

MS Word

Excel

Access

PowerPoint

Job description

Boston Medical Center is seeking an Ambulatory Service Representative II in the Gastroenterology department. This full-time role coordinates patient access tasks including registration, insurance verification, scheduling, charge entry, and related administrative duties.

The position emphasizes front-end customer service, billing support, and coordination with physicians and staff to ensure smooth daily operations. Strong communication and confidentiality are essential.