Ambulatory Patient Access & Billing Specialist II

BMC Software; Boston (MA); On-site; USD 47,000 - 57,000; Full time

Job summary

BMCHS seeks an Ambulatory Service Representative II to coordinate patient access functions in Gastroenterology. You will support registration, verify insurance coverage, schedule appointments and assist with billing tasks in a busy clinical setting.

Responsibilities include managing calendars, handling calls, maintaining registration data, and ensuring accurate pre-authorization and referrals. Strong communication and confidentiality are essential, with a focus on excellent patient service.

Qualifications

• Excellent English communication skills (oral and written).
• Demonstrated customer service abilities in a patient-focused setting.
• Ability to maintain strict confidentiality of health information.
• Strong organization with multitasking to balance priorities.

Responsibilities

• Coordinate patient access activities including registration and insurance verification.
• Handle appointment scheduling, charge entry, and billing support.
• Provide front-end customer service and administrative duties for the department.
• Maintain MPI, demographics, visit management and pre-authorization tasks.

Skills

Communication skills

Customer service

Confidentiality

Multitasking

Education

HS/GED + 3+ years

Bachelor's degree

Associates + 1 year experience

Tools

MS Office

Hospital registration systems

Job description

BMCHS seeks an Ambulatory Service Representative II to coordinate patient access functions in Gastroenterology. You will support registration, verify insurance coverage, schedule appointments and assist with billing tasks in a busy clinical setting.

Responsibilities include managing calendars, handling calls, maintaining registration data, and ensuring accurate pre-authorization and referrals. Strong communication and confidentiality are essential, with a focus on excellent patient service.