Ambulatory Operations & Performance Analyst

Northwestern Medicine; Warrenville (IL); On-site; USD 65,000 - 90,000; Full time

Job summary

Northwestern Medicine is seeking a Performance Analyst to support ambulatory operations, analyze data, and drive operational improvements across patient access, engagement, and financial performance.

The role collaborates with performance managers, practice leadership, and Epic Ambulatory teams to implement new programs, optimize clinics, and develop action plans while ensuring compliance with policies and standards.

Qualifications

• Bachelor’s degree in Health Care, Education, Business Administration, or related field (or 5+ years in health care operations as alternative).
• Ability to manage multiple responsibilities and interact with employees at all levels.
• Excellent oral and written communication and presentation skills.
• Proficient with Microsoft Office; familiarity with Epic Ambulatory applications; strong organizational skills and project management knowledge.
• Strong time management and attention to detail; team player with goal orientation.

Responsibilities

• Support Performance Managers and practice leadership with ambulatory operations initiatives.
• Develop practice-level strategies, goals, and improvement plans.
• Generate reports, document findings, and provide recommendations.
• Coordinate new practice activations, acquisitions, and program implementations.
• Manage health network policies and training for new hires and new programs.
• Collaborate with Epic training team on Go Lives and operational changes.
• Facilitate monthly AOC meetings and prepare presentation slides.
• Represent Ambulatory Operations on system and local committees.

Skills

Data analysis

Project management

Microsoft Office

Epic Ambulatory

Communication

Training

Education

Bachelor's degree or higher

Tools

Epic Ambulatory applications

Job description

Northwestern Medicine is seeking a Performance Analyst to support ambulatory operations, analyze data, and drive operational improvements across patient access, engagement, and financial performance.

The role collaborates with performance managers, practice leadership, and Epic Ambulatory teams to implement new programs, optimize clinics, and develop action plans while ensuring compliance with policies and standards.