Performance Operations Analyst

Northwestern Memorial Healthcare; Warrenville (IL); On-site; USD 49,000 - 68,000; Full time

Job summary

Northwestern Medicine seeks a Performance Analyst to support ambulatory operations, focus on system initiatives and improve financial performance. You will partner with practice leadership to develop strategies, analyze data, and drive improvement plans.

The role requires collaboration across departments, strong training skills, and proficiency with Epic Ambulatory and MS Office. Join a patient-centered team dedicated to high-quality care and operational excellence.

Qualifications

• Bachelor’s degree in Health Care, Education, Business Administration or related field required.
• 5+ years of business, operations or education experience in Health Care considered in lieu of degree.

Responsibilities

• Support ambulatory operations initiatives focusing on patient access, engagement and financial performance.
• Assist in developing practice-level strategies and action plans.
• Generate reports, document findings and provide recommendations.
• Coordinate with practice leadership on new business processes and go-live support.
• Manage training and onboarding for new hires and practice integrations.
• Support Go-Lives with Epic Ambulatory changes and updates.
• Represent Ambulatory Operations on system and local committees.

Skills

Training skills

MS Office

Epic Ambulatory

Project management

Communication

Team player

Time management

Education

Bachelor’s degree in Health Care, Education, or Business Administration

Tools

Epic Ambulatory

MS Office

Job description

• Compensation: USD 35.34 - USD 49.47 - hourly

Company Description

At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you'll have the opportunity to join our quest for better health care, no matter where you work within the Northwestern Medicine system. We pride ourselves on providing competitive benefits: from tuition reimbursement and loan forgiveness to 401(k) matching and lifecycle benefits, our goal is to take care of our employees. Ready to join our quest for better?

Job Description

Position Summary:

The Performance Analyst reflects the mission, vision, and values of NM, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.

Responsibilities:

• Supports Performance Managers and practice leadership with ambulatory operations work focusing on system and local key initiatives and goals including, but not limited to, patient access, patient engagement and financial performance.
• Aid in the development of practice level strategies, goal setting, highlighting operational effects and relevant implications for the organization, as well as assist in preparing improvement and action plans.
• Accurately and promptly generate reports, document findings, and provide recommendations.
  Supports Performance Managers with project management / support including, but not limited to,
  • new practices / service line activations, practice acquisitions, program development, clinic optimization, system wide operation roll-outs
• Strong ability to collect, organize and interpret data (qualitative and quantitative) as it pertains to operational processes and workflows.
• Management of “New Business” process for ambulatory clinics, including communication and coordination with practice leadership and financial analysis.
• Accountable for updating and maintaining of Health Network policies & procedures.
• Manages the training and education efforts for new hire orientation, new practice integration, and introduction of new programs.
• Work in partnership with the Non-Clinical Epic training team to support practice operation changes and upgrades along with expert knowledge on ATE support for Go Lives.
• Facilitates monthly (AOC) meeting including coordinating presenters and preparing slides.
• Represent Ambulatory Operations for various system & local committees (dismissal, workforce violence, digital solutions)
• Other duties as assigned.

Qualifications

Required

• Bachelor’s degree, in Health Care, Education, Business Administration, or a related field
  • In lieu of a bachelor’s degree, 5 + years of business, operations or education experience in the Health Care field will be considered
• Ability to manage multiple responsibilities and priorities and capability to interact with employees at all levels of the organization
• Excellent classroom facilitation and training skills along with strong oral and written communication and presentation skills
• Skilled in Microsoft Office applications with prior experience with Epic Ambulatory applications with solid organization skills and standard knowledge of project management
• Strong time management skills & pays close attention to details
• A strong team player who is organized and goal- oriented

Preferred

• Bachelor’s degree in Business Administration, Healthcare Management, Communications or related field preferred or equivalent experience

Additional Information

Northwestern Medicine is an equal opportunity employer (disability, VETS) and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.

Northwestern Medicine conducts a background check that includes criminal history on newly hired team members and, at times, internal transfers. If you are offered a position with us, you will be required to complete an authorization and disclosure form that gives Northwestern Medicine permission to run the background check. Results are evaluated on a case-by-case basis, and we follow all local, state, and federal laws, including the Illinois Health Care Worker Background Check Act.

Artificial Intelligence Disclosure

Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person.

We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events. Please visit ourBenefits section to learn more.

Sign-on Bonus Eligibility (if sign-on bonus offered for position):Internal employees and rehires who left Northwestern Medicine within 1 year are not eligible for the sign on bonus. Exception: New graduate internal employees seeking their first licensed clinical position at NM may be eligible depending upon the job family.