Ambulatory Front Office Leader - Clinic Operations

Pediatrix Medical Group, Inc.; Houston (TX); On-site; USD 62,000 - 82,000; Full time

Benefits offered by this job

Medical Insurance

401k Plan

Employee Stock Purchase Program

Job summary

Pediatrix Medical Group is seeking an Ambulatory Team Lead to oversee daily clinic operations and support clinical and administrative staff. The role ensures efficient workflows and serves as a liaison among providers, staff, and management to promote a positive patient experience.

Responsibilities include leading front desk teams, coordinating scheduling, records management, and ensuring HIPAA/OSHA compliance.

Qualifications

• High school diploma or GED required; associate’s or bachelor’s degree preferred.
• Strong understanding of medical office systems, EMRs (e.g., Epic, Athena), and scheduling protocols.
• Excellent communication, leadership, and problem-solving skills.
• Ability to multitask and manage competing priorities in a fast-paced environment.

Responsibilities

• Oversee day-to-day clinic operations and lead front desk staff.
• Coordinate patient scheduling, check-in/check-out, and front desk coverage.
• Manage medical records, scheduling, insurance verifications, and prior authorizations.
• Assist Practice Manager in delegating tasks and monitoring workflow.
• Support compliance with HIPAA, OSHA, and SOX guidelines.
• Promote excellent patient service and resolve escalated concerns.

Skills

Leadership

EMR systems

Scheduling protocols

Communication

Problem solving

Multitasking

Education

High school diploma or GED

Associate's or Bachelor's degree preferred

Tools

Epic EMR

Athena EMR

Job description

Pediatrix Medical Group is seeking an Ambulatory Team Lead to oversee daily clinic operations and support clinical and administrative staff. The role ensures efficient workflows and serves as a liaison among providers, staff, and management to promote a positive patient experience.

Responsibilities include leading front desk teams, coordinating scheduling, records management, and ensuring HIPAA/OSHA compliance.