Patient-First Front Desk Assistant, Ambulatory

Bassett Healthcare Network; Village of Morris (NY); On-site; USD 24,000 - 36,000; Full time

Benefits offered by this job

Paid time off

Medical, dental and vision insurance

Retirement benefits including an-emloy

Job summary

Bassett Healthcare Network in Morris, NY is seeking an Ambulatory Office Assistant I to be the first contact for patients, supporting ambulatory teams with scheduling, registration, and patient communications. This role emphasizes customer service, accuracy, and teamwork within a patient-centered care environment.

You will greet patients, collect demographics and insurance details, assist with payments and insurance verification, and coordinate referrals and appointment scheduling using the EMR

Qualifications

• High School Diploma or GED, preferred.
• Minimum one year relevant work experience required.
• Medical Office Assistant or Medical Assistant certification preferred.

Responsibilities

• Serve as first point of contact for patients and schedule outpatient registrations.
• Provide administrative/clinical support with accurate data entry and communication.
• Handle patient questions and reminders using the EMR messaging system.
• Collect demographic and insurance information for revenue capture.
• Assist with payments, co-pays, and insurance verification.
• Maintain patient flow and ensure timely appointments.

Skills

Computer Skills

Customer Service

Time Management

Multi-Tasking

Communication

Education

High School Diploma or GED

Associate degree or higher

Job description

Bassett Healthcare Network in Morris, NY is seeking an Ambulatory Office Assistant I to be the first contact for patients, supporting ambulatory teams with scheduling, registration, and patient communications. This role emphasizes customer service, accuracy, and teamwork within a patient-centered care environment.

You will greet patients, collect demographics and insurance details, assist with payments and insurance verification, and coordinate referrals and appointment scheduling using the EMR