Ambulatory Front Desk Coordinator – Patient Experience

Tufts Medicine; Boston (MA); On-site; USD 53,899,000 - 67,366,000; Full time

Job summary

Tufts Medicine seeks a Float Clinical Administrative Coordinator to support ambulatory operations in the Boston area. The role emphasizes clinical administration with patient scheduling, registration, and documentation support across practices. Collaborative work across teams is essential.

The position involves revenue cycle tasks, insurance verification, and maintaining patient flow while ensuring high service levels and data accuracy in the EMR. A bilingual background is preferred.

Qualifications

• High School diploma or equivalent.
• Two years of experience supporting customers.
• Bilingual.

Responsibilities

• Schedules patient appointments, including follow-up appointments, internal and external testing and labs, and surgical booking and coordination.
• Answers phones, triages calls, responds to patient requests, takes messages in office or call center setting.
• Greets and checks-in patients; verifies patient demographic and insurance information.
• Assists with revenue cycle clearance, including registration accuracy, referral management and insurance verification.
• Collects copayments.
• Prepares medical records and documentation for patient visits, including loading of information into the EMR system.
• Takes an active role in monitoring patient flow and communicating delays to patients and providers.
• Assists with billing charge entry and reconciliation.
• Completes general office work, including faxing, filing, mailing, correspondence, copying, ordering supplies, calendar management and mail distribution.
• Provides general clerical support to department physicians.
• Participates in performance improvement projects.

Skills

Communication

Computer literacy

Interpersonal skills

Organizational skills

Multitasking

Confidentiality

Scheduling experience

Billing knowledge

Education

High School diploma or equivalent

Tools

Microsoft Office

Scheduling software

EMR system

Job description

Tufts Medicine seeks a Float Clinical Administrative Coordinator to support ambulatory operations in the Boston area. The role emphasizes clinical administration with patient scheduling, registration, and documentation support across practices. Collaborative work across teams is essential.

The position involves revenue cycle tasks, insurance verification, and maintaining patient flow while ensuring high service levels and data accuracy in the EMR. A bilingual background is preferred.