Ambulatory Float Admin & Patient Flow Coordinator

Tufts Medicine; Boston (MA); Hybrid; USD 26,000 - 32,000; Full time

Job summary

Tufts Medicine is seeking a Float Clinical Administrative Coordinator for the Ambulatory Float Pool in Boston. This role provides administrative and business support to optimize clinic operations, revenue cycle activities, and patient experience.

The position requires a high school diploma and at least two years of customer support experience; bilingual candidates are preferred. You will handle scheduling, registrations, and general office tasks under supervision.

Qualifications

• High School diploma or equivalent.
• Two years of experience supporting customers.
• Bilingual.

Responsibilities

• Schedules patient appointments, including follow-ups and labs.
• Assists with scheduling template creation and changes.
• Answers phones, triages calls, and takes messages.
• Greets and checks-in patients and verifies demographics/insurance.
• Assists with revenue cycle clearance and insurance verification.
• Collects copayments.
• Prepares medical records for visits and enters data into EMR.
• Monitors patient flow and communicates delays to patients/providers.
• Assists with billing entry and reconciliation.
• Performs general office tasks and calendar management.
• Provides clerical support to physicians and participates in improvement projects.

Skills

Communication skills

Computer literacy

Interpersonal skills

Organizational skills

Multitasking

Confidential information handling

Education

High School diploma or equivalent

Tools

Microsoft Office

Scheduling applications

EMR systems

Job description

Tufts Medicine is seeking a Float Clinical Administrative Coordinator for the Ambulatory Float Pool in Boston. This role provides administrative and business support to optimize clinic operations, revenue cycle activities, and patient experience.

The position requires a high school diploma and at least two years of customer support experience; bilingual candidates are preferred. You will handle scheduling, registrations, and general office tasks under supervision.