Ambulatory Practice Flow Coordinator (Float Pool)

Tufts Medical Center; Boston (MA); On-site; USD 26,000 - 32,000; Full time

Job summary

Tufts Medical Center in Boston is seeking a Float Clinical Administrative Coordinator for the Ambulatory Float Pool. You will provide administrative and business support to clinics, manage patient scheduling, census, and revenue cycle tasks, and help improve patient flow and experiences.

The role emphasizes coordination across departments, strong communication, and proficiency with Microsoft Office and scheduling tools; bilingual capabilities are preferred and beneficial for patient interactions.

Qualifications

• High School diploma or equivalent.
• Two (2) years of experience supporting customers.
• Bilingual.

Responsibilities

• Schedules patient appointments, including follow-up appointments, internal and external testing and labs, and surgical booking and coordination.
• Assists with scheduling template creation and changes.
• Answers phones, triages calls, responds to patient requests, takes messages in office or call center setting.
• Greets and checks-in patients; verifies patient demographic and insurance information.
• Assists with revenue cycle clearance, including registration accuracy, referral management and insurance verification.
• Collects copayments.
• Prepares medical records and documentation for patient visits, including loading of information into the EMR system.
• Takes an active role in monitoring patient flow and communicating delays to patients and providers.
• Assists with billing charge entry and reconciliation.
• Completes general office work, including faxing, filing, mailing, correspondence, copying, ordering supplies, calendar management and mail distribution.
• Provides general clerical support to department physicians.
• Participates in performance improvement projects.

Skills

Good communications skills

Computer literacy

Interpersonal and organizational

Multi-project management

Flexibility

Third-party billing knowledge

Confidential information handling

Education

High School diploma or equivalent

Tools

Scheduling applications

Microsoft Office

Job description

Tufts Medical Center in Boston is seeking a Float Clinical Administrative Coordinator for the Ambulatory Float Pool. You will provide administrative and business support to clinics, manage patient scheduling, census, and revenue cycle tasks, and help improve patient flow and experiences.

The role emphasizes coordination across departments, strong communication, and proficiency with Microsoft Office and scheduling tools; bilingual capabilities are preferred and beneficial for patient interactions.