Ambulatory Front Desk & Call Center Specialist (Float)

UC San Diego Health; San Diego (CA); On-site; USD 40,000 - 53,000; Full time

Job summary

UC San Diego Health seeks a Front Desk/Call Center Specialist for the Float Team in San Diego. You will handle multi‑line calls, perform patient registration, schedule appointments, and verify insurance using EPIC systems.

Requires three years of customer service experience, knowledge of third‑party payors, strong communication and organization. EPIC/Cadence experience preferred. Full‑time, 100% appointment, with shifts across Sundays.

Qualifications

• Three years of customer service experience.
• Experience with registration, appointment scheduling & insurance verification.
• Knowledge of third-party payors including federal, state and private health plans.
• Proficient computer skills and be able to work between multiple systems during calls.
• Excellent communication skills, verbal and written.
• Ability to work in an interactive environment with strong customer service.
• Strong organizational skills and ability to manage priorities.
• Problem-solving ability to meet customer expectations.

Responsibilities

• Answer multi-line calls and perform patient registration.
• Schedule appointments and verify insurance eligibility.
• Input and relay medical messages clearly to patients and clinic staff.
• Advise on clinic deposit requirements per policy.
• May include ambulatory float assignments at front desk and call center.

Skills

Customer service experience

Registration & scheduling

Insurance verification

Third-party payors knowledge

Clear written and verbal communication

Multisystem proficiency

Organizational skills

Problem-solving

Tools

EPIC

Cadence

Job description

UC San Diego Health seeks a Front Desk/Call Center Specialist for the Float Team in San Diego. You will handle multi‑line calls, perform patient registration, schedule appointments, and verify insurance using EPIC systems.

Requires three years of customer service experience, knowledge of third‑party payors, strong communication and organization. EPIC/Cadence experience preferred. Full‑time, 100% appointment, with shifts across Sundays.