Ambulatory Office Lead & EHR Systems Specialist

University of Southern California; Glendale (CA); On-site; USD 69,000 - 117,000; Full time

Job summary

University of Southern California Care Medical Group seeks an Office Supervisor to direct and coordinate ambulatory office activities. The role supports leadership with departmental projects, education, communications, and reporting while overseeing staff performance and onboarding processes in Internal Medicine.

Prior experience in outpatient administration, EHR systems, and time/financial management is essential.

Qualifications

• Req High school or equivalent
• Req 1 - 2 years Administrative operations experience in an outpatient setting.
• Req Knowledge of EHR, financial systems (Lawson, Kronos, Kuali, etc.).
• Req Demonstrates ability to work independently with minimal direction and supervision.
• Req Organization/time management skills.
• Req Committed to excellence in patient care and customer service.
• Req Demonstrates ability to utilize effective, appropriate and diplomatic oral and written communication skills.

Responsibilities

• Lead day-to-day operations of the Internal Medicine administrative staff under the Director.
• Develop and enforce policies, assess systems, and recommend changes.
• Serve as Super User and trainer for the electronic health record; support EHR changes.
• Participate in change management and payroll/time card processing; ensure Rx refill data entry.
• Contribute to performance improvement; communicate process changes.
• Communicate across departments; track POs, time cards, invoices and other documents.
• Assess educational needs, develop training materials, and coordinate physician onboarding and EHR training.

Skills

Administrative operations

EHR knowledge

Financial systems

Independent work

Time management

Customer service

Communication skills

Organization

Education

High school diploma or equivalent

Tools

Lawson

Kronos

Kuali

Job description

University of Southern California Care Medical Group seeks an Office Supervisor to direct and coordinate ambulatory office activities. The role supports leadership with departmental projects, education, communications, and reporting while overseeing staff performance and onboarding processes in Internal Medicine.

Prior experience in outpatient administration, EHR systems, and time/financial management is essential.