Ambulatory Care Patient Services Specialist

Kaiser Permanente; Los Angeles (CA); On-site; USD 42,000 - 65,000; Full time

Job summary

Kaiser Permanente is seeking a Service Representative to be the first point of contact for members and patients in Los Angeles, handling registration, payments, and navigation through the medical center with minimal supervision.

The role emphasizes accurate cash handling, patient confidentiality, and excellent customer service while supporting clinic operations and patient education on KP technologies.

Qualifications

• Upholds Kaiser Permanente policies and procedures.
• Excellent customer service and front desk greeting skills.
• Ability to assist members in navigating the medical center and using KP technologies.
• Strong cash handling and reconciliation skills.
• Effective communication and confidentiality in a healthcare setting.

Responsibilities

• Greet members/patients and provide reception services.
• Assist with registration and verification of insurance coverage.
• Direct patients to appropriate care locations and appointment scheduling.
• Explain billing information and collect payments where applicable.
• Provide information on KP interactive and emerging technologies.
• Maintain courteous relations with patients and staff.
• Support cash handling procedures and daily revenue balancing.

Job description

Kaiser Permanente is seeking a Service Representative to be the first point of contact for members and patients in Los Angeles, handling registration, payments, and navigation through the medical center with minimal supervision.

The role emphasizes accurate cash handling, patient confidentiality, and excellent customer service while supporting clinic operations and patient education on KP technologies.